Follow the established procedure or at the direction of management log research (internal or external), file claims, adjust customer accounts as required, and answer questions about card related dispute processing.
Perform research into systems of the bank authorized for your access to determine data necessary to resolve differences or monitor control accounts/reports or established procedures such as, but not limited to; valid signatures on GL tickets, daily reviews, and balancing suspense and correspondent bank accounts.
Using established procedures and frequencies, reconcile systems or processes to their controls such as, but not limited to; Everhome Mortgage principal and interest, tax payment, traveler’s checks, in- process accounts, recap balancing, correspondent bank accounts and coin machines.
Using established procedures or at the direction of management, perform ATM transaction reconciliation and special processing such as, but not limited to surcharge refunds.
Perform research necessary to prepare Reg. E disputes for processing.
Using established procedures, act as “back-up” to ATM Specialist when necessary (vacation, days off).
Using established procedures, run reports necessary to identify accounts involved in a fraud/CAMS alert.
As necessary, prepare reports as needed and provide information support to other bank departments. Perform all other related and miscellaneous clerical duties as assigned, pertaining to this job description.
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