What are the responsibilities and job description for the Customer Service Lead position at Amerisleep?
As a CS Lead, you will become a high-impact leader and ultimately help us expand our team as the business grows. You will be part of growing and developing a customer service team that provides high-quality customer service through clear, helpful, and proactive support to our clientele.
Responsibilities and Duties
- Provide support and answers to customer inquiries via phone, email, and online chats. You’ll be the go-to for all questions regarding product information, order placement, and order follow up.
- Assist in optimizing the performance of our customer service team. Suggest and implement ways to improve process efficiency while maintaining outstanding customer service.
- Assist with tracking costs, sales, employee hours, and foot traffic.
- Understand the company’s full line of products as well as the technology and terminology behind them.
Qualifications and Skills
- An outgoing and infectious personality who can generate product excitement in any environment.
- Strong written and verbal skills
- Highly organized
- Positive attitude
- Ability to multitask in a fast-paced environment
- Availability to work weekend and holiday hours is required.
- Excellent computer and typing skills
- Experience with the Google Suite is a plus.
Requirements
- 3-5 years of experience in a sales or customer service environment.
- Must be authorized to work in the U.S.
- 4-year degree preferred
Benefits and Perks
- Free mattress for qualified employees
- Employee discounts on Amerisleep products
- Competitive compensation
- Performance bonuses and merit-based pay increases
- Professional development and training
- Two weeks of PTO per year
- Medical benefits
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