Sports Book Ticket Writer

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Writes tickets and processes cash winning tickets.
• Handles customer questions and disputes according to established guidelines.
• Counts cash at the beginning and end of each shift; adheres to all financial controls.
• Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in betting.
• Consistently builds and maintains rapport with guests.
• Adheres to all internal controls, compliance policies, gaming regulations, and Gaming Control Board reporting requirements.
• Calls for MTL support when writing bets requiring MTL paperwork.
• Anticipates and acts on the needs of the customer; seeks and responds to feedback.
• Ensures all issues affecting the customer experience in the sports book are reported promptly.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required.
• Familiarity with gaming environment preferred.
• Must have strong computer skills and be competent in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have strong written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have excellent customer service and interpersonal skills.
• Ability to share or divide attention among several ongoing activities, projects, or assignments.
• Must have basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY