Travel Consultant -Travel & Lifestyle Services

(Starting in March / April 2022)

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way. Join #TeamAmex and let’s lead the way together.

Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing each day:

• Delighting our Premium Card Members with unforgettable travel experiences
• Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing
• Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
• Communicate new and existing product offerings and value propositions relevant to the Card Member
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication

Qualifications

• Shown ability to provide premium customer service, ideally in a call center environment
• Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles
• Basic geography knowledge with ability to locate continents and travel destinations worldwide
• Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate
• Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation
• Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily
• Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals
• Travel Agency, Travel Reservations, Cruise and Tour experience is a plus

You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.

Work at Home Requirements:

• Through our Bring Your Own Internet (BYOI) Program, you will be required to locate internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
• Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).

Additional Requirements:

• A secure home office, located at your confirmed address of residence, free from background noise or other distractions
• Candidates must reside in one of 47 states where we currently hire (all U.S. states, except for Alaska, California, and Hawaii).

To work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.

Reference ID: 21031495

Expected start date: 30/03/2022

Job Type: Full-time

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Remotely:

• Yes