Claims Specialist

**This is an on-site position. Remote workers will NOT be considered.**

JOB SUMMARY

The Claims Specialist will oversee all operational deductions as well as coordinate with vendors on damaged goods and communicate with sales department on the status of returned items. The Claims Specialist will review all claims data and leverage cross-functional team interaction to investigate and determine if a deduction should be submitted as a dispute or if it is a catalyst for internal process improvement.

A focus on monthly reporting, keeping track of all claims activity (including monitoring each step of every claim and documenting claim closure) and showing progress month-over-month for Management review. This reporting should capture data in a way that can be used to improve the claims dispute process overall and resolve issues across internal and external channels.

ESSENTIAL JOB FUNCTIONS

• Manage claims including freight, shortages, overages, damages, chargebacks and any related commercial paperwork.
• Identify issues with overages, shortages, and damaged freight; and researches solutions to resolve issues.
• Owns the processing and reconciliation of vendor and customer disputes.
• Submit disputes through a variety of methods (customer portal, email, online form, etc.)
• Enters and processes RAs (Return Authorizations), and files for RAs to all vendors.
• Supports the Sales, Marketing, and Operations departments on order management issues.
• Supports Customer Operations Manager in all other aspects of order processing and performs other related duties as assigned.

EDUCATION, EXPERIENCE, & SPECIALIZED SKILL/KNOWLEDGE

• Bachelors’ degree in Supply Chain/Logistics preferred, Accounting knowledge is a plus.
• Experience with computerized inventory systems preferred.
• At least two years of clerical experience preferred.
• Ability to organize and execute multiple tasks with a high level of accuracy.
• Strong problem-solving skill set, a passion for investigation and discovery.
• Ability to learn purchasing procedures and policies.
• Proficient with Microsoft Office Suite or related software.
• Excellent communication and interpersonal skills with Warehouse, Sales and Purchasing, Receiving, Traffic, Accounting, and outside vendors.

PHYSICAL ENVIRONMENT/WORKING CONDITIONS

Physical Activities

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.

Environmental Conditions

• No adverse environmental conditions expected.

Physical Demands

• Sedentary work that primarily involves sitting/standing.

E-VERIFY

AMG Global Distribution, Inc is an E-Verify Employer. E-Verify is an Internet-based system that allows an employer, using information reported on an employee's Form I-9, Employment Eligibility Verification, to determine the eligibility of that employee to work in the United States. AMG will utilize E-Verify to verify employment eligibility for all newly hired employees.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Medley, FL 33178: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Language:

• English (Required)
• Spanish (Required)

Work Location: In person

Salary : $18 - $22