What are the responsibilities and job description for the Retail Supervisor position at Amherst College?
Retail Supervisor
Amherst Campus
Full Time
JR4103
Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.
Job Description:
Amherst College invites applications for the Retail Supervisor position. The Retail Supervisor is a full-time, year-round position, starting at $21.35 per hour. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.
The Retail Supervisor supports the efforts of Amherst College Dining Services by providing the diverse campus community with excellent service. This position supports a diverse workforce and participates in the College's efforts to create a respectful, inclusive, and welcoming work environment. This position ensures that the quantity and quality of our production are consistent with the standards of Dining Services and works with members of the team to limit discrepancies and engage our customers with the spirit of genuine hospitality.
This individual may supervise the Schwemm's Mammoth Market operation, Science Cafe or Frost Cafe with customer focused service and produces menu components from fresh and exceptional ingredients, while being proficient in the technical skill and knowledge required to achieve this. The supervisor will assist the Retail Operations Manager with the training and coaching of employees to ensure that our operational goals and objectives are achieved in the service of our student customers and in meeting their expectations.
The work schedule varies and corresponds to the College's retail operational needs, but generally is Sunday thru Thursday 9:00 am to 5:30 pm. Summer hours are generally 8:00 am - 4:30 pm. A flexible schedule with early or extended shift times is sometimes required. This individual may be asked to work in other areas of Dining Services based on operational needs.
As our work is central to student life, their needs occur at a variety of times throughout the day, week, and year and in such, a flexible schedule with extended shift times is required. In addition, the position is designated as providing essential services and should report to work or remain on duty even though the College is closed.
Summary of Responsibilities:
Customer Service and Preparation
- Provide professional, courteous and efficient customer service
- Accurately and expediently enter orders into the Point-of-Sale System
- Ensure that cash handling procedures of the College are followed and maintained
- Prepare menu items to established standards including the adherence to and use of standardized recipes and production methods, ensuring recipes are followed, and all items are of the highest possible quality, production values and loss are recorded accurately
- Maintain the inventory, presentation and cleanliness of the coffee station and beverage coolers
- Perform and/or supervise general area cleaning to include floors, counters, equipment, customer use areas such as dining room tables
- Ensure equipment used is in sound, working order; and tools used are properly cared for and stored
- Perform work in a safe and efficient manner; ensure operational organization at all times
- Provide support for special events
- Perform grease, recycling, composting and trash removal
Supervision
- Provide operational supervision, both directly and in conjunction with the Manager of Retail Dining, over the daily culinary operations while supporting the culinary-service team with the planning, production and implementation of menus and systems
- Provide for the consistent and pro-active communication of operational needs and customer concern
- Provide and maintain the tools, information, resources, and support necessary to enable the team's success
- Overall supervision of daily operation including staff and student employees
- Supervise all staff on storage, portioning, and handling of menu items
- Perform inspections of Stations and Service areas in support of established standards
- Maintain the accuracy of production schedules and usage reports
- Manage inventory and the organization of Production Storage Areas
- Insure that the operation is secure, organized, safe and clean during service and at the close of business
- Maintain a commitment to the quality of our resources and work to prevent loss and eliminate waste
- Promote our standards of quality and service and the safety of our work environment
- Provide limited supervision of Keefe Campus Center in late hours reporting issues, concerns and/or emergencies through the appropriate channels
- Help create, manage, and serve seasonal, fresh menus from exceptional ingredients
- Assist with product and process refinement, new product research and development
- Correct discrepancies in production sheets and recipes and submit to Culinary Management for review
- Assist manager with performance evaluation, coaching and problem resolution
Communication and Workday
- Regularly checking your amherst.edu email is required to stay up to date on college-wide and departmental communications
- This includes communication by email, message boards and The Daily Mammouth
- Important information is shared through these communications that affect your job and help you stay up to date on departmental specific updates, upcoming meetings and events
- This includes communication by email, message boards and The Daily Mammouth
- Learning and using Workday to manage clocking in and out for shifts, time off requests and all other functions required to manage your personal information
Qualifications:
Required
- High School diploma or equivalent
- Allergen Awareness Certified, as required by the Commonwealth of Massachusetts or be able to achieve within six months of employment
- Current SERV Safe Manager Certification or be able to achieve within (6) months of employment
- 3 year of retail & food preparation experience
- Strong verbal and written communication, customer service, organizational, and time management skills
- Ability to taste and work with any and all ingredients used
- Strong organizational and interpersonal skills, as well as the ability to multi-task and function efficiently in a fast-paced environment
- Attention to detail
- Commitment to effectively working with a diverse community
- Successful completion of pre-employment physical and lift test
Preferred
- Education or certified training in Hospitality or Foodservice Management
- 3 - 5 years of supervisory experience in retail food service
Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.
Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for.
Interested candidates are asked to submit a resume and cover letter online at. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Career icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.
To apply, visit
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Amherst College does not discriminate in admission, employment, or administration of its programs and activities on the basis of race, national or ethnic origin, color, religion, sex or gender (including pregnancy, sexual orientation, gender expression, and gender identity), age, disability, genetic information, military service, or any other characteristic or class protected under applicable federal, state or local law. Amherst College complies with all state and federal laws that prohibit discrimination, including Title VII of the Civil Rights Act, Title IX, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Equal Pay Act, and the Age Discrimination in Employment Act.
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