What are the responsibilities and job description for the Network Technician position at AMIkids, Inc.?
Position Summary
The Network Technician is responsible for supporting the stable operation of the in-house computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion and provide end user training and support where required.
Essential Job Duties
- Support the stable operation of the in-house computer network,
- Support end user computer hardware and software needs,
- Support end user device and application needs,
- Manage user access to cloud applications,
- Trouble shoot and analyze issues and information to provide the best possible solution or resolution,
- Help manage Single Sign on and troubleshoot end user access to applications,
- Monitor and maintain backup sets to ensure data continuity,
- Attend required training/professional development events and maintain appropriate certification(s) and license(s),
- May travel for work related purposes,
- Assist with special projects and other duties as assigned.
Minimum Education, Training and Experience
- Degree in computer science and/or 3 years equivalent work experience,
- Certifications in Network , A , PowerShell,
- Working technical knowledge of network and PC operating systems, including Windows 10, Windows 11,
- Extensive application support experience with Intune, Microsoft Office 365,
- Working technical knowledge of current network hardware, protocols, and standards, including Video Conferencing, Unified Communications,
- Ability to operate network component analyzers, scanners, and testers.
- Hands-on hardware troubleshooting experience.
What's in it for you?
As well as gain an opportunity to make an exceptional difference in kids' lives, AMIkids offers a comprehensive benefits package including:
- Growth opportunities – we pride ourselves on developing our leaders from within
- Health Benefits – Medical, Dental, Vision, & Prescription Drug plan options; Health Spending Account, Company paid Life Insurance and AD&D
- PTO & Paid Holidays
- Wellness Benefits – EAP, Health Coaching, Stress Management Programs, etc.
- Employer Funded Pension Plan, Voluntary 403(B) Retirement Plan, Student Loan Forgiveness Program
- Pet Insurance, World Travel Assistance, Car Rental discounts, Gym Membership discounts, and more.