Customer service manager

Career Opportunities : Manager, Customer Service (27202)

Requisition ID 27202 - Posted 01 / 14 / 2022 - Account Management - Full-Time

Amkor Technology, Inc. is one of the worlds largest providers of outsourced semiconductor packaging and test services. Founded in 1968, Amkor pioneered the outsourcing of IC packaging and test and is now a strategic manufacturing partner for the worlds leading semiconductor companies, foundries and electronics OEMs.

Amkors operational base includes production facilities, product development centers and sales and support offices located in key electronics manufacturing regions in Asia, Europe and the USA.

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Position Summary :

Amkor is recruiting for an Account Manager based out of its San Jose, CA office. This position has tactical account responsibility and ownership for the profitable revenue growth and market share penetration of the customer accounts assigned.

Essential Duties and Responsibilities :

Manage the business indices for the assigned customer accounts

Project management with regards to customer's SAP activities, QBRs, customer meetings and revenue recovery

Submit customer RFQ's, respond to Pricing Issues within SAP on a daily basis; address special requirements that had not been quoted and bring to a resolution in a quick manner

Provide PO acknowledgement, confirm PO accuracy, maintain PO tracker, ensure invoice issuance to POs

Provide forecast and commit analysis, track Non-Recurring Expenses (NRE), Rebates, Monthly Billing Process

Create Sales Orders for multiple groups with different needs, requiring attention to detail and flexibility

Manage the inventory and provide updates to customers on current excess materials

Required Qualifications :

Position requires a Bachelor's Degree and a minimum of 5 years of relevant experience and / or industry background

Demonstrated experience with SAP or other ERP systems required

Prior experience with Salesforce.com or other CRM required

Proficiency with MS Word, PowerPoint and Excel with ability to use Pivot Tables, VLOOKUP, etc.

Must have strong organizational skills and be able to multi-task and prioritize daily activities

Excellent verbal and written communication skills and attention to details

Strong work ethic and flexibility to work with multiple teams, including other locations to support the business needs

Service orientated mindset and prior demonstrated customer interface experience

Preferred Qualifications :

Prior experience working for multinational manufacturing organizations

Semiconductor / OSAT experience preferred

Familiarity with Lotus Notes is a plus

Location : San Jose, CA

San Jose, CA

Amkor is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

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Last updated : 2024-03-07