IT Account Manager

Who We Are

• Vision
• We aspire to be the local partner of choice for belting solutions - around the globe.
• Our Mission
• To be a global leader in product quality and local service excellence.
• To fully enable the most dedicated, knowledgeable and creative team in the industry to continue to differentiate through innovation and services.
• To excel in management performance and operational efficiency in order to deliver sustainable value to all our stakeholders.
• Drive digital as a business creator.
• Values
• Customer Centricity - We are customer-centric because we know that we succeed when our customers succeed and that customer satisfaction - which we measure - drives customer loyalty.
• People Focus - Our carefully selected people, experts in their fields, are our most valuable resource, working together as one company creating our unique advantage.
• Entrepreneurship - We encourage entrepreneurial thinking and empower our people to take intelligent risks and make sound decisions.
• Agility - Speed is a key driver in our industry. We aim to respond quickly towards our customers, optimizing our delivery time and making fast decisions at all levels in our organization
• Responsibility - We are part of a larger business community that we can help improve by working responsibly, by maintaining and increasing transparency, and by acting ethically and with integrity as good corporate citizens at all times.




About the Position:

• 
  Provide liaison services between our Conveyor and MIR businesses and IT

• Able to translate business needs into technical solutions to solve business problems or realize desired business outcomes

• Act as business advocate to ensure that needs are understood and satisfied; get results through influence.

• Develop and sustain effective working relationships with business and IT stakeholders




Individual accountabilities

Service Management:

• Service Needs: Engage business to determine IT service needs and solutions (note: not hardware specific)
• Cost Visibility: Ensure transparency to IT Costs via Service Catalog/IT Budget Plans (CapEx/OpEx)
• Issue Resolution: Ensure proper escalation, communications, and follow-up for IT-related issues

Strategy:

• Vision/Strategy: Establish IT vision/strategy for business with IT Service Providers
• Roadmap: Maintain roadmap (investments, priorities, overall plan)
• IT Architecture: Drive awareness and foster business/IT adoption of architectural principles/initiatives

Demand & Project Management:

• Project Demand: Manage demand/requests for IT resources and services
• Prioritization: Facilitate priority-setting with project portfolio based on supply/demand principles/ IT system reliability/security, and business value
• Project Execution: Ensure project expectations are mutually understood by IT and the business
• Audit: Conduct or participate in post implementation review/audit to ensure expectations are met and lessons are learned

Communications:

• Market IT: Provide key internal/external IT education, insights and updates to business/IT
• Knowledge Share: Ensure knowledge about business strategies/direction is shared within IT
• Needs: Ensure needs are known to appropriate IT service providers

Key linkages & interfaces / most important stakeholders

• Issue regular status and partners with Conveyor/MIR senior management teams

• Provide strategic guidance regarding Global and Regional IT initiatives and programs

• Ensure alignment with global and regional IT strategies and standards - Americas VP-IT, Global ICT leadership, CIO/CDI


Required Experience:


Requirements of the job:

• Excellent communication and influencing skills, both written and oral, with ability to work in a global company

• IT or Business Management and/or consulting experience with broad knowledge of IT services and business analysis

• Proven experience leading requirements gathering and discovery

• Familiarity with a number of IT field concepts, procedures, and practices. PMI certification preferred

• Bachelor’s degree in information technology, marketing, business, or other related fields, including four to six years working experience in any of the fields

• Must be able to work in the US and travel 25%
  


From: Ammeraal Beltech

Benefits:

Benefits

• Medical
• We offer insurance through Aetna, effective day 1.
• Alight Concierge Service for optimizing medical benefits
• AMMEGA pays 100% of the cost for Alight Concierge Service for employees.
• Dental
• Vision
• Life Insurance
• Basic life insurance paid in full by AMMEGA
• Option for employees to increase coverage or add coverage for spouse and dependents
• Short-Term Disability
• AMMEGA pays 100% of the cost for short-term disability.
• Long-Term Disability
• AMMEGA pays 100% of the cost for long-term disability.
• Employee Assistance Program
• Health Savings Account
• Flexible Spending Account for Medical or Dependent Care
• Optional Accident and Critical Illness Plans
• 401(k) with competitive employer match
• AMMEGA offers a 100% match on the first 1% and a 50% match on the next 5%
• Support wellbeing by offering a discount savings program for entertainment events
• Paid Time Off
• Accrue up to 80 hours in first year of employment
• Paid Holidays
• 9 paid holidays and 1 additional floating holiday
• Paid Training
• Growth Opportunities

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law. Now is a great time to join the AMMEGA team.