Franchise Network Account Manager

Who We Are:

Amplifon was founded on a simple idea: we believe that everyone deserves to hear well and live happy. We are the global leader in the hearing care retail industry and the parent company of Miracle-Ear. Since 1948, we have been connecting people and resources to improve the lives of over 50 million people with hearing loss.

Fast forward to today; we are now the global leader in the hearing retail market. And because of that, we would love for people with diverse backgrounds to join our Amplifon Hearing Health Care (AHHC) team. Our culture is built on compassion, empathy, continual development and diversity, equity, and inclusion. We provide a space for growth and success, and our people love it.

What You’ll Be Doing:

As a Franchise Network Account Manager, you will be responsible for:

• Developing and maintaining relationships with our Miracle Ear Franchise accounts and providers
• Establishing and maintaining cross-departmental relationships with our Miracle-Ear business partners
• Educating and training providers and staff on processes and referral portal
• Maintaining and improving conversion rates, retention, network compliance and driving provider satisfaction
• Monthly check-ins and reporting, as well as quarterly business reviews
• Responding to inquiries through various channels (Webchat, Phone Calls, Emails, Text Messages, etc.) in a prompt manner
• Demonstrating and maintaining a thorough and complete working knowledge of appropriate Amplifon information management systems and telephone systems

Qualifications:

• 5 years of Customer Service or Sales experience with at least 1 year of working in a provider service capacity
• College degree preferred
• ACD experience preferred (Five9, or other VOIP phone system preferred)
• Proficient with Microsoft Word and Excel
• Knowledge of Medical Insurance terminology
• Strong communication and customer service skills
• Strategic and critical thinking skills
• Experience training, educating and presenting
• Organizational skills and ability to multitask and pivot when needed

What We Offer:

• Excellent Compensation & Benefits
• 401(k) Matching
• Unlimited PTO
• Comprehensive Health Insurance (Medical, Dental, and Vision)
• International business exposure

Diversity, Equity, and Inclusion:

Amplifon is committed to providing an equitable workforce environment through our diverse and inclusive initiatives. Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity. At Amplifon, we provide a space where employees feel empowered to bring their authentic selves to work every day. Connections matter and we see storytelling, as a way, to bring people together, creating an open dialogue to foster change, acceptance, and understanding. We are dedicated to building an environment that nurtures individuals to be bold, think differently, and stand out from the crowd. Each of us plays a role in creating a safe and inclusive environment to establish a workplace culture of various backgrounds, perspectives, and skillsets. Representation matters, but more importantly, creating measurable change as we continue to help our customers rediscover the gift of sound.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.