Senior Analyst, GTM Tech & Ops

About The Role and Team

Amplitude’s Revenue Operations team is helping to plan for, manage, and support a rapidly growing field organization. We are building a high-performing and highly cross-functional team to support and enable our success across our sales teams. We are a data-driven team that partners with regional and functional field leaders to design our policies, processes, and investment strategies as we build and evolve for scale. We’re seeking a highly motivated Senior Analyst to help support our GTM systems at scale.

Roles and Responsibilities

As a Senior Analyst on the GTM Technology & Operations team, you will be part of a team responsible for delivering GTM systems that help accelerate our business. Our team wears many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, training, and post-deployment support. You will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale solutions while learning and growing your skillset.

Key roles and responsibilities include:

• Work with internal stakeholders to gather, understand, and define business requirements 
• Develop user stories, and to-be process flows to support the design and development of Salesforce as well as other tech solutions for our teams
• Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
• Collaborate on the configuration for user stories within Salesforce or other cloud-based technologies
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Participate in key meetings with our teams, including requirement sessions, system demos, user acceptance testing, and end user training

You'll be a great addition to the team if you are: 

• Experience using Salesforce or similar CRM Products to develop client or business solutions
• Hands on experience configuring Salesforce or similar CRM Products, including workflows, validation rules, and security controls
• Proven ability to leverage analytical and problem-solving skills in a fast paced environment
• Detail-oriented individual with the ability to quickly understand stakeholders business needs, and technologies
• Strong presentation, communication (written and verbal) skills, and interpersonal skills
• Ability to juggle and prioritize multiple tasks within a collaborative team environment
• Experience soliciting, gathering, and analyzing user input and requirements
• Experience documenting user stories and creating to-be process flow diagrams
• Experience collaborating with business stakeholders
• Experience integrating and supporting various platforms with Salesforce
• Demonstrates flexibility and willingness to do what it takes to get the job done
• Drive and desire to learn and grow both technical and functional skill sets
• Proficient in Microsoft Word, Excel, and PowerPoint
• Must have a Bachelor's Degree completed
• Salesforce Admin Certification 

Who We Are

The Company: Amplitude is filled with humble, lifelong learners eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a 12-week parental leave, a subscription to Modern Health, and a generous Learning & Development stipend. 

The Product: Amplitude is a digital optimization system – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era. 

Other fun facts about Amplitude: 

• Amplitude is a tech company to bet your career on in 2021, according to Business Insider.
• Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL. 
• Amplitude is the #1 product analytics solution according to G2.
• Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors.
• Not only are tech leaders like PayPal, Shopify and Square using Amplitude, but so are some of the biggest, most enduring companies in the world like Walmart and NBC Universal.
• We’re a global and fast-growing team! We’ve hired more than 300 people in 2021 and have operations in San Francisco (HQ), New York, Amsterdam, London, Paris and Singapore.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Amplitude’s D&I Commitment: Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.