Network Technician

Title: Network Technician
Location: Vance Alabama and Charleston, SC ( Onsite)

There are two locations as i mentioned above.


L2 & L3 Network Technician Description:

1.0 JD and Roles and Responsibilities of DC & Network Level 2 Tech In-Scope Configuration Items
--- Servers (Virtual & Physical)

--- Storage & Backup Devices

--- Server Appliances

--- Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)

--- Tape Storage Units

--- Power Distribution Units rated 3KVA and below

--- SAN Fabric Switches

--- Network Switches

--- KVM Units

--- WAN Optimization Devices

--- Firewalls

--- Access Points

--- Routers

--- Cables which connect the device to itself, a peripheral, or a power/network port



Note: This is an extensive but not an exhaustive list and support for other items as may nnormally be found in the infrastructure environment may be required on a case by case basis.

Technical Tasks List


--- Power Cycling

--- Running Diagnostics Commands

--- Conducting whole unit replacement

--- Inserting/Removing Media

--- Replacing Defective Components

--- Assist with fault diagnosis and investigation

--- Configuring Remote Access

--- Basic Storage Array Configuration

--- Replacing faulty cables

--- Tape Management and Maintenance



Operations Tasks List
--- Updating and Recording of activities in relevant IT Ticket Management System

--- Coordinating and agreeing attendance time and date with key stakeholders

--- Provide support either through phone, remote tools, or in person at onsite

--- Perform installation as needed either through physical or network medium

--- Coordinate actual activity date and timings including arrival and departure times.

--- Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment

--- Labelling, Patching and Asset Tagging activities

--- Following specific task instructions and provision necessary reporting as necessary.






L1 Network Technician Description:

1.0 Technical activities
· Hard Reboot of servers

· Checking of Physical Connectivity

· Vendor Escort

· Console Access to the device

· Racking & Stacking of Devices / replaced device

· Hardware Replacement (Considering Hardware replacement done by Vendor)

· Tape Movement.

· Handling of Switches and Routers

· Handling of any standalone devices that are available in the DataCentre.

· Provide support for Asset Manager by doing Physical Asset Verifications periodically.

· Overall Knowledge on all the Data Centre infrastructure (servers, switches, routers, VMs etc.)

· The role will be involved in support of highly critical production environment and will be engaged in ensuring uninterrupted Data Center services.

· Manage the utilization of Data Center facilities, including space, power and cooling infrastructure to ensure the Normal Operations of all Managed Compute Devices

· Ethernet/Fiber Cable Swapping or checking the Cable connectivity

· Configuring Network Card, KVM or DRAC / RIB /ILO

· Hardware Trouble shooting, upgrades or replacements.

· Insert CD ROM on Physical Server/Devices

· Experience of working within a Service environment and technical teams of IT experts

· Ability to interact with customers so as to ensure that the service is flexible, efficient and responsive

· Checking power status at site / device

· Looking at the LEDs to identify any alarms

· Hard reboot for the devices

· Racking / de-racking equipment or Decommissioning of any hardware

· Manage the utilization of environmental equipment (including Data Center UPS, power systems and backup generators), perform all systems preventive maintenance

· Responsible for the physical security of all Data Center facility and equipment

· Enough expertise to identify and recommend changes/improvements to the process and infrastructure design.

· Providing emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents.

· Experience of working within a Service environment and technical teams of IT experts

· Experience of being able to highlight issues and solutions

· Ability to interact with customers so as to ensure that the service is flexible, efficient and responsive



Responsibilities


· Should be a dedicated named resource, since this is a DC environment and access will be restricted to named resources

· Follow the customer policies and holidays and have direct reporting to Program Manager

· Work hours would be 9 X 5 with on-call availability

· Should be involved in the future transformation work that is planned.


Regards
Naveen Kumar (Andrew)
andrew@ampstek.com