What are the responsibilities and job description for the Group Audit Specialist position at AMResorts?
Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a Group Audit Specialist within ALG Vacations, one of out 14 industry-leading brands. In this role you will
help to bridge the gap between the Group Sales and Service teams on all things contract related. The Audit Team is responsible for a wide range of tasks all of equal value and importance; Confirmed group contracts, internal reporting, payables, and contracting for group scheduled air.
A successful Group Audit Specialist will:
Creating and Sending of Travel Agent Contracts
- Review hotel contracts and group quotes to ensure agent contract accuracy
- Hotel pricing, polices and concessions
- Airline polices, seat costs, taxes and fees
- Draft contracted Group Air Contracts
Main System Data
- Ensure new groups are documented correctly for tracking and reporting needs
- Work the payable process to ensure Agent and Hotel deadlines are met and deposits are paid on time
Cross Training
- Be cross-trained to other areas of the audit and implementation team in order to support as workload changes
- Attend training sessions to build or maintain product knowledge, including processes and terms and conditions
Requirements:
- Bachelor’s degree from a 4 year college or university is preferred
- Knowledge of systems such as Microsoft Office and other office procedures and terminology
- Customer Service – Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- The Groups Audit Team requires someone that can excel in an environment that is both back stage and front stage and has a passion for a high-level of customer service. Ability to multi-task and stay organized
- Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally
- Strong attention to detail, organization, and time management
- Collaborate with colleagues and staff to drive results and promote a team oriented environment
- Proficient in both Microsoft Excel and Microsoft Word
- Strong written and phone skills
- Demonstrate commitment to the use of methods and procedures to standardize and streamline operations, identify and implement cost-savings and process improvements.
- Strong ability to efficiently navigate through various computer screens and programs
- Travel background a plus
- Salesforce and DocuSign experience a plus
**Remote candidates welcome to Apply!
About Apple Leisure Group
Apple Leisure Group® (ALG) is the leading North American travel, hospitality and leisure management group with the only vertically-integrated business model, serving travelers and destinations worldwide. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising: the largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands, brand management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio; best-in-class destination management services provided by Amstar DMC and Worldstar®, the exclusive loyalty program Unlimited Vacation Club®; and the innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers. To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About ALGV
Vacations, a division of ALG, is the largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean. ALGV consists of 6 consumer e-commerce vacation brands including Apple Vacations, BeachBound, CheapCaribbean, Funjet Vacations, Southwest Vacations, and United Vacations.
Benefits at a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
- Medical, Dental and Vision Insurance
- Basic Life Insurance
- Short & Long Term Disability
- Corporate Wellness Program
- Travel Discounts & Deals
- Paid Time Off & Holidays
- 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.