SVP Operations

SVP Operations - Northeast Market

AmSurg

Through Envision Physician Services and AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Envision’s core values drive continual advancement and ingenuity across the enterprise:

• Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
• Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
• Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher
• Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect
• Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
• Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits

We offer you an outstanding total compensation package, and a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits package includes: medical, dental and vision, life & disability, 401k, HSA, Flexible Spending and an Employee Assistance Program.

If you are looking for a stable, fast-paced, growing company in the healthcare industry that is committed to innovation, excellence and integrity, then this may be a great next step in the advancement of your career.

We currently have an exciting opportunity available for an experienced SVP Operations!

The Senior Division Vice President of Operations (SDVP) is responsible for building physician partnerships, setting the Division’s growth strategy, and managing the clinical, financial and operational performance of their Division. Overseeing an approximately $500M operational portfolio, the SDVP is responsible for building a strong shared vision for their Division and ensuring they have the supporting people and operational processes in place to drive performance.

Strategy and Growth

• Responsible for development and execution of division portfolio strategy
• Fosters and maintains deep relationships with key heath system joint ventures, physician partnerships, physician practice management MSOs and Private Equity groups
• Develops Division business planning and growth strategy in partnership with Chief Operating Officer (COO)
• Works with COO and Enterprise leadership in creating targeted relationship management plan with major market disrupters
• Responsible for identification of new regional opportunities within communities and across payers
• Owns relationship with physicians and their growth needs
• Provides strategic direction and oversight to Regional Vice Presidents (RVPs) in order to maintain strong relationships with existing health system joint ventures, physician/physician groups and Private Equity partnerships
• Supports organic growth and strategic initiatives, driving alignment within Division
• Identifies and introduces appropriate new initiatives to expand and grow same store and division
• Supports acquisition due diligence efforts for new center opportunities. Leads RVPs and support team in due diligence efforts to drive new opportunity

Operational Management

• Helps foster a success-oriented, accountable company culture
• Ensures healthy board governance throughout the Division, participating and supporting board meetings and governance as needed including reporting regulatory issues, ASC industry updates, lobbying efforts, and pertinent health system and private equity relationship updates
• Informs people development, professional growth and management approach for Division
• Attract, recruit, retain, motivate, and lead senior operations team
• Responsible for managing RVPs and provides strategic direction to drive operational excellence across the portfolio
• Work with the COO to implement initiatives to improve major regional partner relationships and center management across the division
• Coaches and guides less senior operations leads in building successful relationships between AMSURG and the Physicians
• Articulates corporate initiatives to Division and develops enactment plan with RVPs
• Responsible for high level oversight of the following areas with assistance of AMSURG resources
  • Quality oversight
  • Operational Efficiency
  • Risk Management
  • Regulatory compliance

Customer Relationship Management

• Represent the organization with customers, shareholders, and business partners
• Fosters and maintains strong physician partnerships
• Drives a strong clinician value proposition
• Owns regional physician group, health system partnerships, and PE relationships
• Sells and influences adoption of new strategic initiatives
• Provides AMSURG advocacy updates to provider partners
• Active member of a service line Physician Advisory Boards

Financial Management

• Accountable for division portfolio financial performance
• Responsible for managing RVPs and providing strategic direction to support optimizing financial performance of the region
• Develops and maintains understanding of Financial Reporting and operation of assigned divisions, including presentations and communications with Lead RVPs in development and communication of quarterly forecasting and budget models to AMSURG leadership team.
• Assist the COO to develop Managed Care contracting strategy and monitor payer compliance
• Reads and abides by the company’s code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs
• Review entire divisions portfolio, develops division’s budget and assist assigned ops leads to develop their center level budgets. Responsible for managing and pushing back on portfolio and growth targets.
• Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company

Crisis Management

• Provides leadership in crisis situations to less senior Operations Leads
• Assesses crisis situations and leverages appropriate AMSURG resources in resolution
• Develops and communicates plan of action
• Debriefs with all involved parties upon resolution to determine root cause
• Implements plans to mitigate root causes in future using AMSURG resources

Qualifications

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Excellent customer service
• Excellent interpersonal skills necessary to work cooperatively with physicians, all staff members, and external customers.
• Strong leadership, management, and organizational
• Understanding of healthcare trends and their relationship to Ambulatory
• Able to juggle multiple projects, accustomed to tight deadlines while maintaining excellent attention to
• Excellent verbal and written communication skills; comfortable with presentations to senior management, boards, community groups, physicians, and
• Self-motivated; ability to work without direct
• Ability to integrate and harmonize diversified
• Understanding, influencing, and serving others are importing attributes of this
• Must be able to select, develop, and motivate people, and create a positive work
• Excellent judgment and decision-making skills; able to resolve problems quickly and
• Must display a high degree of emotional maturity keeping difficult situations in proper
• Ability to manage ambiguity and a highly matrixed organization

Education/Experience

• Bachelor’s degree and/or master’s degree in business, healthcare administration or relevant field, and/or equivalent work
• Minimum fifteen (15) years of healthcare management experience. Multi-state integrated emergency care system, integrated hospital delivery system or multi state medical group of $200 million revenue including extensive experience in contract negotiations and with managed care models within a complex
• Minimum five (5) years’ experience managing healthcare operation

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