Patient Access Coordinator

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Schedules all E/M (office) and surgical, procedures and preoperative appointments

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Has good knowledge and understanding of the surgery schedule and the format utilized by the practice

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Coordinates and schedules surgeries

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Ensures that the needed documentation is obtained from all patients

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Ensures that all patients receive needed information prior to surgery

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Interacts with patients, physicians and other staff both within the practice

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Works effectively to manage the physician’s office and surgery schedule

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Provides accurate, timely and responsive information to patients, physicians and other stake holders

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Coordinates processes and route all paperwork as required to meet physician and facility requirements

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Ensures efficient telephone communication 

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Follows all written protocols and procedures of the practice

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Updates and distributes the surgery schedule as needed

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Makes appointment reminder calls to patients as requested

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Answers questions and provide information to patients as it relates to office/surgery scheduling and documentation

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Requests patient records as required by the physician

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Verbally delivers instructions to patients and families

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Performs all job functions in a HIPAA compliant manner

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Collects payments and deductibles as directed

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Processes payments in accordance with the practice

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Demonstrates courtesy and helpfulness toward patients and their families

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Attends all required education

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Regular and predictable attendance

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Verifies all patients insurance and obtains necessary referrals/authorization as needed

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Performs other duties as assigned

Cognitive Skills

Exhibit mental alertness for quality decision making and exercising good judgment

Ability to multi-task effectively, efficiently, accurately, and with attention to details

Ability to recognize/define problems, collect data/facts, draw valid conclusions, and correct errors

Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables

Communication

Ability to effectively communicate patient care needs and significant information to healthcare team to

promote continuity of patient care

Ability to respond to questions and professionally interact verbally and/or written with managers, co-workers,

patients, and the general public

Teamwork

Work well with others – be a team member

Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer

or other designated person, following the Chain of Command

Participate in staff meetings, in-services, and continuing education as required

High School Diploma or GED

One (1) year of experience, preferably in a practice environment.

Experience in a practice environment.

Ability to speak and understand the English language

Strong ethical and moral character references

Basic computer skills