Help desk

Provide firsttier basic technical support toend users on issues of basic computer operations including passwordreset ticket escalation basic troubleshooting and error messages.

Provide firsttier technical support to end users on issues of basiccomputer operations including password reset ticket escalationbasic troubleshooting and error messages.

Candidate must have theability to identify research and resolve basic technical problemsin a Windows environment. Candidate would need to have acceptablecustomer service skills ability to document and track request viaService Now for assistance and escalate unresolved issues to higherlevel of support in accordance with policies andprocedures.

Skills

Experience

Customer Serviceexperience Microsoft Office suite Active Directory ServiceNowticketing software remote troubleshooting Basic understanding ofnetworking technologies and protocols such as IP addressing DNSDHCP and VPN client configuration Basic knowledge of the Windows 7and 10 operating system and ticketing systems.

Education

High SchoolDiploma associate degree bachelors degree Some completed collegecourse work technical degree such as MCP / MCDST Certification and / orComp TIA A Certification a plus Requirement Soft Skills Able toread quickly comprehend take action and be able to beagile.

Additional

All the Help Desk II rolesin Charlotte are with the same manager. Please do NOT submit acandidate multiple times. 612 months of experience issufficient(preferably IT but not neccessarily) position is temp toperm local to Charlotte NC.

Looking for someone who is trainablehas good computer skills great customer service skills. AdditionalDetails : Supplier has prepared a compelling candidate summary toinclude the below : a.

Candidate availability to interview : b.Candidate availability to start : c. Candidates current interviewactivity and job leads : d.

Candidates current employmentstatus :

Customer Service,Microsoft Office suiteActive Directory,ServiceNow ticketing software,remotetroubleshooting,Windows 7 and 10 operatingsystem

Last updated : 2024-03-22