What are the responsibilities and job description for the Desktop Support_ onsite role in MN || position at Amtex System Inc.?
Job Description
Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 20 years.
Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.
Desktop Support
Onsite Day 1: 11 E. Superior Street, Duluth, MN 55802
Project Duration: Ongoing/Indefinite
Mandatory Skills:
Desktop Support: Hardware break/fix (5 years exp.)
Desktop Imaging: Troubleshooting; Windows Support (5 years exp.)
Job summary:
Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools Diagnose and repair hardware problems, set up, configure and test equipment.
Perform preventative maintenance and install upgrades and options
Ownership of incidents/requests from start until resolution
All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards
Resolve walk up requests for assistance including business hour
Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America
Maintain technical knowledge on our company's applications and services
Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
Creation & verification of Knowledge Base (KB) articles
Analyze, document, and escalate critical issues to appropriate support groups Image laptops and desktops
Test & terminate network cables
Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
Assist with server installs, repairs and maintenance as required
Assist with network issues and performance issues
Assist with mobility incident/requests as required
Deployment of mobility devices spare/loaner as required
Assist with switch and router installs and replacements
Required Skills:
Service Desk
Service Desk Asset Services
Service Desk App Support
Service desk - UAM
Years of Experience: 4-8 Years of Experience
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