Senior Deskside Engineer/ Team Lead

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 20 years.

Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.

About us:

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to companies in the USA for the last 20 years.

Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.

• Position: Desktop Manager/Project Manager (Team Lead)
• Location: Atlanta, GA (Onsite from Day 1)
• Salary: $40-$45 per hour (C2C rate)

Job Description: We are urgently seeking a qualified candidate to fill the position of Desktop Manager/Project Manager (Team Lead). Our previous candidate had to decline the offer due to a family emergency, and we are in need of someone to join our team immediately. The ideal candidate should have a background in Desktop Engineering, with experience transitioning into the role of a Desktop Manager and subsequently a Project Manager within the same domain.

Responsibilities:

• Possess a strong understanding and knowledge of IT Infrastructure, including Cloud, Networking, Infrastructure, End User Computing, Information Security, and Applications Support.
• Provide infrastructure support, application support, and deployment services.
• Act as the team lead and effectively interact with clients, resolve issues, and coordinate with offshore teams.
• Demonstrate experience in client interaction, handling escalations, preparing reports, and submitting reports on a weekly, monthly, and quarterly basis.
• Be capable of handling team management tasks and effectively lead a team of deskside engineers.
• Interact with the business team to understand service level agreements and communicate them to team members.
• Conduct regular team meetings to discuss project issues and provide status updates.
• Conduct risk assessments and develop mitigation plans.
• Utilize industry-standard tools for incident and change management.
• Perform root cause analysis of infrastructure problems and develop resolution plans.
• Analyze incidents and suggest action items for improvement.
• Collaborate with the team to develop problem management and service improvement plans.
• Serve as the primary contact for all customer queries and issues.
• Supervise the IT services team responsible for supporting and maintaining the client's IT infrastructure.
• Mentor and provide guidance to team members for the timely completion of assigned projects.
• Assist in staff recruitment, training, performance evaluation, promotion, retention, and termination activities.
• Communicate team and department goals and procedures to team members.
• Ensure the team follows best practices and maintains service level agreements.

Requirements:

• Minimum of 10 years of experience in project management.
• Strong understanding and knowledge of IT Infrastructure, including Cloud, Networking, Infrastructure, End User Computing, Information Security, and Applications Support.
• Proven experience in providing infrastructure support, application support, and deployments.
• Excellent communication and interpersonal skills to effectively interact with clients, resolve issues, and coordinate with offshore teams.
• Previous experience as a team lead or project manager is required.
• Proficiency in preparing and submitting reports on a weekly, monthly, and quarterly basis.
• Strong organizational and leadership abilities to manage a team of deskside engineers.
• Familiarity with industry-standard incident and change management tools.
• Ability to conduct risk assessments, perform root cause analysis, and develop resolution plans.
• Demonstrated problem-solving skills and ability to suggest action items for improvement.
• Experience in staff recruitment, training, performance evaluation, promotion, retention, and termination activities.
• Ability to effectively communicate goals and procedures to team members and ensure adherence to best practices and service level agreements.

If you are a qualified candidate with the necessary skills and experience, please submit your resume and cover letter to We are looking to fill this position as soon as possible. Thank you for your interest in joining our team.