What are the responsibilities and job description for the Business Systems Analyst - 90304775 - Washington position at Amtrak?
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Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.
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SUMMARY OF DUTIES:
The Business System Analyst (BSA) is responsible for interfacing with stakeholders in both the business and IT to help align technology solutions and/or processes with Information Digital Technology (DT) and business strategies for Amtrak’s Strategy, Planning and Accessibility (SPA) and Capital Delivery (CD) organizations. These business units are responsible for real estate, stations, facilities strategy, planning, capital construction, expansion initiatives in support of service lines, sustainability, and ongoing management. Supports business process improvement opportunities utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities. Collaborates with IT and business partners to support improvement opportunities that can be realized through technology solutions and helps define, analyze and document associated requirements. Supports approved projects through the full systems implementation lifecycle including business requirements, functional specification, testing, deployment, and support hand-off. May be allocated to one or more projects.
ESSENTIAL FUNCTIONS:
- Collaborates with business and IT subject matter experts to contribute to development of business cases and cost/benefit or return on investment analysis to justify IT initiatives/projects.
- Supports or conducts process mapping sessions with business subject matter experts to document as-is and to-be processes, narratives, gap analysis and roadmaps.
- Supports planning sessions related to projects or new technologies to implement process improvement within the functional area.
- Conducts requirements gathering, analysis and documentation including business/functional, non-functional requirements use cases, user stories, business rules, data dictionaries, and other information or processes required to describe system changes supporting design, development, QA, UAT, RFI/RFP, enterprise architecture planning and technical specifications.
- May develop system diagrams to illustrate the conceptual application/technology landscape and data or process integration between systems; may overlay such diagrams with business process flows to illustrate process/system interactions
- Supports Architecture and other technical teams to design and develop new systems.
- Develops test plans, test cases, user stories, use cases, and traceability matrix and sequences end-to-end testing to ensure that the systems work as expected during enhancements.
- Assists with User Acceptance Testing including data setup, environment setup, scheduling, training, etc.
- Supports data migration activities and helps ensure that the verification/test plan addresses all known scenarios and risks.
- Develops training materials and may train the system’s end users; documents instructions, support procedures, troubleshooting tips, and Knowledge Base articles for Service Desk and Tier-2support teams prior to go-live and during hypercare support periods
- Collaborates with multiple business and IT groups across Amtrak to support system architecture, software development and testing.
- Consults with business stakeholders and IT service owners to understand the impact of technology changes to the business.
- Establishes relationships with business partners and IT colleagues in order to support process solutions to meet user needs.
- Supports or contributes to gate reviews, change advisory boards and IT operational readiness review meetings.
- Supports the sourcing and selection process for third-party software and other technology components.
- May contribute to the Organizational Change Management plan and activities, in coordination with the business and IT OCM
MINIMUM QUALIFICATIONS:
- Bachelor’s Degree in Computer Science, Information Systems, Business Management, Systems Engineering or other related field or 4 years of relevant work experience required to satisfy education/experience requirements.
- Knowledge of IIBA guidance and approach to requirements development/ management
- Strong written and verbal communication skills, and the capability to present confidently to project teams
- Strong interpersonal and team-building skills, works well with others in an integrated team environment, and must be self-motivated
- Solid analytical and problem-solving skills
- Broad knowledge of multiple computer environments, platforms and technologies
- Experience defining and documenting business process maps (swim lane format preferred), business/functional requirements, use cases, user stories, technical specifications, test plans, test cases, test scripts, and test results
- Broad knowledge of a variety of collaboration, requirements, testing and support methodologies
- Solid knowledge of Agile methodologies (SCRUM/SAFE) and techniques
- Ability to create and document Amtrak’s Project Life Cycle Management (PLM) artifacts and key process steps
- Knowledge of standard business process notation such as BPMN
- Ability to translate technical issues to non-technical audiences.
- Ability to do general troubleshooting for existing information systems or desktop applications to identify errors or deficiencies
- Solid skills in Microsoft Office 365 including Outlook, PowerPoint, Word, Excel, Project, and Visio
- Skills with BA tool sets including Jira, Confluence, Tableau and HP Quality Center
PREFERRED QUALIFICATIONS:
- Bachelor’s Degree in Computer Science, Information Systems, Business Management, Systems Engineering or other related field plus 2 years relevant work experience
Requisition ID:76681
Posting Location(s):District of Columbia
Job Family/Function:Information Technology
Relocation Offered:No
Travel Requirements:Up to 25%
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire. Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation. Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
POSTING NOTES: Information Technology || Information Technology
