Help Desk Analyst II

Amware is Hiring!

REMOTE POSITIONS

Salary: $60,000-$65,000.

Why Join Amware?

Amware Fulfillment is a fast-growing 3PL, and we are hiring people who want to be challenged and grow with us. Leaders who aren’t afraid to roll up their sleeves – in fact, people who are passionate about the work. If you're that kind of leader – we invite you to apply and join us!

We are looking for a Help Desk Analyst II for our Bolingbrook, IL location reporting to the IT Director of Operations. The hours are 8:30AM-5:30PM and the salary is $60,000-$65,000.

Special Requirements: Some late nights may be required. On call once a month for after hour emergency calls from Monday-Sunday.

Job Summary

The position will be responsible for initial contact with all company employees for technical hardware and software support issues. Typical activities and responsibilities include, but not limited to:

Job Duties:

· Provide support utilizing the help desk ticketing system software

· Work trouble tickets quickly and efficiently as assigned

· Provide general IT support to end users for printers, workstation, scanners, and other peripheral issues

· Create new end users through Windows AD and administer email accounts through Office 365

· Process new end user workstations and laptops for a variety of users

· Install, repair, upgrade and maintain network, server hardware and software as needed

· Ability to analyze and isolate issues quickly and respond promptly to user needs

· Maintain ticket work logs, maintenance tasks, documentation on IT related infrastructures, servers, and peripherals

· Create documentation for various tasks for reference and training purposes.

· Stay updated on new technologies and be able to analyze and recommend new tools to improve internal processes and tasks.

· Working knowledge of SSMS, writing SQL queries, and accessing relevant data to troubleshoot a ticket

· Ability to work with and learn from development team to troubleshoot application issues to provide level 1 triage for issues before escalating to development team.

· Other projects, as assigned.

Knowledge, Skills, Abilities:

Knowledge of:

· Time management technique

Skill In:

· Windows 10 and Microsoft Office Applications

· LAN, WAN, VPN, RDP, Ethernet, Wi-Fi and TCP/IP connectivity

· Web servers, virtual servers, IIS and database servers

· Supporting network printers an VOIP phones

· Individual initiative to get the job done

Ability To

· Work in a high-stress situation

· Juggle multiple tasks competing for your time

· Provide support beyond hardware and network issues

· Demonstrate critical thinking

· Thrive in a team environment and work with a diverse group of people

· Stay organized and keep accurate details and logs

· Travelling to various sites and provide services outside of normal work hours.

· Prioritize workload during emergencies

Selective Preference:

The Ideal Candidate will have four or more years’ experience as a computer support specialist; A certified, Comp TIA credentials and/or Network certified a plus; degree in Computer Science or related work a plus; SQL/SSMS; worked in a shipping and logistics environment is a plus

Benefits:

Full benefit package includes Health, 401k, Dental, Vision, Paid Time off

Our House Rules

SHOOT STRAIGHT Tell it like it is. No exceptions.

OVER-DELIVER Go above and beyond. Every day.

OWN IT Take pride in your work. Be accountable.

STAY SAFE Be vigilant. Work safely, always.

HAVE FUN Enjoy the ride.

Amware provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, gender, pregnancy, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, Amware complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Help desk: 4 years (Preferred)
• SQL/SSMS: 3 years (Required)

Work Location: One location