CARE COORDINATOR - CARE COORDINATION - PRN DAYS

JOB SUMMARY:

Contributes to the coordination of care, treatment, rehabilitation and discharge planning of patients through the effective use of available resources, both internal and external.

SERVICE AND QUALITY STANDARDS:

1. Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring, and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring, and compassionate behavior to

customers and coworkers

2. People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the Code of Conduct,

and identifies any conflicts of interest.

3. Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

4. Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports hospital initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

5. Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resources

JOB RESPONSIBILITIES:

• • Provides appropriate discharge planning in a timely manner
  • Obtains insurance authorizations
  • Facilitates arrangements for home healthcare, durable medical equipment, outpatient dialysis, infusion services, wound vacs, nursing home/SNF/rehab placement, hospice referrals, transfers to other acute facilities, transportation, and other services as indicated in a timely manner to avoid denied days or unnecessary lengths of stay
  • Consistently coordinates and collaborates with members of the patient care team regarding the timely and correct completion of patient’s plans for discharge and discharge needs
  • Provides alcohol/drug intervention resources
  • Responds to abuse situations
  • Assists patients, families, and community in completing Advance Directives
  • Responds to code blue
  • Provides community resources to patients, families, and community
  • Distributes CareLink information
  • Assists patients, families, and community with financial issues
  • Assists with guardianships
  • Assists with fund raising for Emergency Medicine Fund and distributes funds as appropriate
  • Arranges transportation for patients as appropriate
  • Attends committee meetings as assigned
  • Works well with third party payors and maintains a high level of knowledge regarding commercial, managed care, Medicare and Medicaid rules
  • Presents information to Medicare patients regarding change of service, non-covered services, or non-covered continued stays
  • Assists in discharge appeals
  • Supports patient’s rights and responsibilities, including respect of cultural

and religious diversity

• • Provides age-appropriate and population specific patient care in a safe, skillful,

accurate and efficient manner to newborn, adolescent, and adult populations

• • Completes documentation accurately and in a timely manner according to hospital and department policies and procedures

EDUCATION REQUIREMENTS AND OTHER REQUIREMENTS:

Education Level: 2 year or Bachelor’s Degree in Nursing from an accredited school of nursing

Bachelor’s Degree in Social /Master’s Degree in Social Work preferred

Certification/Licensure: Registered Nurse

LSW or LCSW preferred

Previous experience in discharge planning and/or case management

Knowledge of medical terminology preferred.

Good communication skills are necessary.

Computer skills necessary.

WORKING CONDITIONS;

Exposure Category III: Category I tasks (tasks that involve exposure to blood, body fluids, or tissues) are not a condition of employment. The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

PHYSICAL ACTIVITY: NA 0-25% 26-75% 76-100%

Lift/Carry XX

Push/Pull XX

Reach Overhead XX

Climb XX

Squat/Bend/Kneel XX

Sit XX

Stand XX

Walk/Move About XX

Implementation Date: 12/14 Reviewed: Bi-Annually

Last Review Date: Revision #:

Last Revision Date: