Salary Job Openings

IT Service Desk Analyst

Anduril Industries
Anduril Industries Salary
Wake Forest, NC Full Time
POSTED ON 4/22/2024

This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.

Responsibilities:

  • Provide on-site and remote technical support for software and hardware.
  • Handle tickets in the Jira Service Management system.
  • Identify persistent problems and recurring failures and escalate to the engineering team
  • Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
  • Inventory and Asset management of all endpoint hardware.
  • Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
  • Identify knowledge articles and SOPs for end users and internal IT.
  • Assist with ongoing operational improvements and implementation projects as needed.

Requirements:

  • At least 3 years of experience in a service desk technical role
  • Excellent knowledge of PC and Apple hardware
  • Extremely detailed oriented
  • Excellent customer service
  • Excellent communication skills
  • Experience with a ticketing system and managing a ticket queue
  • Must participate in a weekly on call rotation
  • Must be able to travel if necessary
  • Must be eligible to obtain and maintain a U.S. TS clearance

Salary.com Estimation for IT Service Desk Analyst in Wake Forest, NC
$49,169 to $61,301
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