Hardware Services Engineer

JOB SUMMARY – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Responsible for maintaining the reputation of AngioDynamics hardware as reliable and high-functioning medical equipment by providing the technical support, complex troubleshooting, and general maintenance of customer and company-owned hardware either in the home office or on-location with a focus on customer relationship building through prompt and efficient service. Essential Duties and Responsibilities:Perform hands-on assessment of hardware received for repair; implement diagnostic process and perform applicable repairs;Perform hardware installations and repairs at customer sites as needed with traveling flexibility;Ensure customer hardware is upgraded as needed; perform upgrades to hardware/software at customer locations;Collaborate with R&D in the development of technical documentation such as test methods, training updates, and service reference material;Submit ECO's as required for the amendment of test methods, training materials, service reference material, and other applicable SOPs;Make strategic recommendations to supervisor related to hardware service initiatives based upon field experiences and observations;Develop strong working relationships with biomedical departments, physicians, Admin and other hospital staff;Act as first point of contact for technical queries, providing troubleshooting and support by phone in case of equipment failure including out of hours "on call" support; Follow all relevant SOPs and Service database procedures;Maintain a clean and safe working environment ensuring efficient and effective use of space in compliance with all regulatory standards;Actively participate in project teams, representing the hardware service department in a professional and cooperative interdepartmental atmosphere;to identify root causes during failure analysis;May perform other duties as assigned.QUALIFICATIONS–The requirements listed below are representative of the knowledge, skill or ability required.Education and ExperienceAssociates in electronic engineering or related preferred; 1-3 years of demonstrated experience in electronics repair and troubleshooting to component level;Certifications Required Valid Drivers License;Medical equipment troubleshooting, experience working in a field service environment including telephone support.Skills/Knowledge Strong customer facing skills;Ability to self-direct and perform service activities with minimal supervision;Proven track record to work to tight deadlines and manage multiple and changing priorities;Proficient in the following computer software applications: Microsoft Office;Exceptional interpersonal skills;Strong organizational skills;Strong communication skills (written and verbal);Ability to effectively communicate both internally and externally;Ability to read and interpret documents such as safety rules, operating and maintenance, instructions, and procedure manuals. Ability to write routine reports and correspondence.

Salary : $0