Job Posting for Dispatcher at Animal Friends of the Valleys
Who we are:
Animal Friends of the Valleys (AFV) is the leading animal shelter for the cities of Temecula,
Murrieta, Lake Elsinore, Menifee, Canyon Lake and Wildomar, and small parts of Riverside
County. We provide top-quality animal welfare and animal control services for our client
cities. If you are looking for a way to make a difference and not just a job, AFV is exactly what you’re looking
for!
Who we’re looking for:
Dispatcher
What you will be doing:
Receiving emergency and non-emergency telephone calls from the public and law enforcement agencies
Processes data from callers and interprets state animal control and welfare laws to communicate information to Animal Control Officers in the field
Enters and maintains precise files and notes in database, logs and records
Provides courteous and high-quality customer service to the public, Animal Control Officers and staff
Other duties as required
Performs other duties as assigned.
What you’ll need:
Ability to maintain patience, calm and professionalism during high volume, high-stress call volume periods
Ability to deescalate difficult conversations and resolve complaints
Ability to independently decide on proper actions in complex animal control and welfare issues
Ability to multi-task, prioritize, and take rapid, accurate notes and enter into database
Ability to work independently and prioritize and complete admin and data entry during slower call volume periods
Clerical, receptionist and administrative experience, particularly with high volume call environments
What can we offer you?
$16.00 per hour, full-time, non-exempt
Be part of an amazing team that loves and cares for the animals that need them.
Opportunities for additional training
Medical, Dental, Vision, and Life insurance benefits available.
Aflac Voluntary Insurance (Yes, the one with the Aflac Duck.)
403B Retirement Savings (Think 401K for non-profits.)
Extensive Employee Discount Program to help you save money on a wide variety of products and services.
Employee Assistance Program to help you through life’s challenges, including counseling and coaching services; assistance with legal, financial and career questions; and so much more!
Salary.com Estimation for Dispatcher in Wildomar, CA
$38,864 to $67,262
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