Quality Control Specialist

Summary

The Quality Control (QC) Specialist supports staff in maintaining compliance with rules and regulations as well as quality standards of service. The QC Specialist performs this work by facilitating inspections of service documentation files and personnel files, analyzing process gaps and safety trends, and implementing quality improvement recommendations and trainings.

Essential Duties

Compliance and Quality Management 

• Perform, facilitate, analyze, and report on internal audits on clinical and personnel file compliance. 
• Facilitate clinical service reviews, service utilization reviews, and case conceptualizations to ensure people are receiving appropriate care at the highest quality. 
• Perform on-site inspections for facility and safety compliance. 
• Perform cyber-security and network security testing. 
• Maintain up-to-date knowledge on changes in external rules and regulations.
•  Manage internal agency policies, procedures, and forms, including performing reviews for compliance.

 Safety Support 

• Review safety incident report data, analyze trends, and make recommendations for improvement. 
• Perform internal fact finding, acting on behalf of the Illinois Department of Human Services (IDHS) and their Office of the Inspector General (OIG) in terms of abuse and neglect allegations.

Data Governance 

• Review agency data within various databases 
• Perform data scrubbing to ensure data governance standards are met for data review and analysis 
• Act as electronic health records system administrator and perform related helpdesk and training.

Training 

• Train and support agency internal database Super Users.
• Develop and implement training curricula for cyber security, data entry, and other related topics.
•  Develop and maintain training materials such as video tutorials and guides. 
• Implement trainings on incident report writing and mandated reporting. 
• Provide regular trainings at new hire orientation regarding use of the electronic health record systems.
• Provide training related to changes in external rules and regulation.

Requirements 

• Bachelor’s degree in technology, public policy, human services or a related field required. 
• At least two years of data management and/or public policy research experience required. 
• At least one year of human services experience preferred. 
• Research experience preferred. 
• Supervisory experience preferred. 
•  American Sign Language (ASL) fluency preferred. 
• Driver's license and vehicle access preferred. 
• Performance management certification preferred (e.g., Lean Six Sigma) 
•  Advanced written communication skills. 
•  Adept with database systems, especially electronic health records systems. 
•  Proficiency with Microsoft Office Suite and other related program software. 
•  Excellent communication and interpersonal skills. 
•  Excellent time management skills.
•  A commitment to a diverse, inclusive, and equitable work environment. 
• Detail oriented, thorough. 
•  Ability to promote and adhere to organizational values. 
•  Ability to process complicated information (e.g., rules and regulations). 
•  Ability to adapt to the needs of the organization and employees.

Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical Demands: Prolonged periods of working on a computer. Travel between various work locations. The employee must occasionally move up to 25 pounds. 
• Work Environment: Hybrid work model option is available. Work is generally performed in a temperature-controlled office environment with standard lighting and moderate noise level.