Help desk specialist

Description

The Anoka County Information Technology department is committed to helping the County’s programs and services successfully meet their business objectives while enabling innovation through technology.

They accomplish this by gathering information about users' needs, identifying solutions, facilitating the implementation, support, training, and ongoing resources needed to meet those needs.

The department is hiring for an Associate Help Desk Specialist who assists with technical support to users regarding the use of computer software and hardware.

This position is responsible for problem recognition and resolution using specialized programs and databases.

This is a full-time, non-exempt, hybrid position. Interviews will take place the week of May 28th, 2024 for those selected to move forward in the hiring process.

Pay & Benefits

• Salary : $42,619 to $50,065 ($20.49 to $24.07 per hour)
• 2024 Anoka County Salary Schedule Grade 26. $42,619 to $57,512 ($20.49 to $27.65 per hour).
• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more at .
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement / professional development opportunities.

Work Location

• This position will work at the Anoka County Government Center, located at 2100 3rd Ave, Anoka, MN 55303.
• This position is eligible for flexible work arrangements, including hybrid work, with some days working remotely and some days working in the office.
• Expected work hours are Monday Friday 8 : 00 a.m. 4 : 30 p.m.

Job Duties and Responsibilities

• Create work order tickets at the time of initial problem or by requests received via email or phone.
• Assist users with requests for Tier 1 support.
• Identify and escalate more complex tickets and redirect these to correct resources.
• Troubleshoot and diagnose issues using diagnostic tools.
• Provide exceptional customer service, communication and support.

Qualifications and Requirements :

Minimum Knowledge, Skills, and Abilities Needed

• Requires accreditation from a technical school or applicable trades program
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.

Preferred Knowledge, Skills, and Abilities Needed

• Experience in computer hardware, software, and network system administration.
• Experience with word processing, spreadsheets, database, email and Windows based application software.
• Ability to communicate technical information to non-technical audiences.
• Ability to provide individual or small group instruction and training in the use of computer products.

Physical Demands and Work Conditions

• Standard office environment
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers.

Ability to see colors, shades and brightness

• Hearing abilities required for general and phone communication, signals, and machine sounds
• Cognitive abilities required include problem solving, prioritization of tasks, short- and long-term memory, interpreting and understanding written documents, and general mathematical skills
• Assignments may require several hours of varied physical activity in addition to viewing a computer screen, sitting at a desk, or walking / standing to assist county employees
• Regular lifting of 20-50 lbs. while moving materials.
• Equipment used includes computers, phones, and standard office equipment in addition to IT maintenance equipment depending on assignment
• IT maintenance equipment may include but is not limited to hand and power tools, electrical and electronic installation and testing tools / instruments, and personal protective equipment
• Occasional travel to other county work sites as needed
• Travel between work sites may require driving a county vehicle and / or a personal vehicle
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions

Selection Process

It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process.

A submitted application is also used to verify the answers to any supplemental questions.

Pre-employment Requirements

Anoka County has determined that successfully passing a pre-employment criminal / driving background check, drug screen and DOT physical, and / or other qualifications checks may be necessary for certain positions.

Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and / or verify their qualifications in connection with the position sought.

Applicants who do not sign the informed consent form will not be further considered for the position.

About Anoka County

As the fourth largest county in Minnesota, we depend on the diversity, dedication, determination, and innovation of our employees.

We offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences who can come together for the single purpose of serving Anoka County’s 369,000 citizens in a respectful, innovative, and fiscally responsible manner.

If your career aspirations resonate with our mission, we invite you to with Anoka County! Hear from other Anoka County employees .

Commitment to Affirmative Action and Equal Opportunity Employment

Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification.

It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.

If you require accommodations or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at 763-324-4300 and reference the posting title and number.

If you have questions about the hiring process, please visit :

Anoka County is an Equal Opportunity Employer, please see our EEO policy :

Last updated : 2024-05-06