Administration Manager

SUMMARY: The Manager of Administration manages the Administration Team overseeing all aspects of the department including customer service, mail department, web order processing, magazine circulation, reception, and order processing.

This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture environment in all work done.
• Approach all tasks with a second mile mindset.
• Prioritize personal integrity in all interactions and assignments.

RESPONSIBILITIES:

• Uphold the Quality Service Standards of Safety, Hospitality, Presentation and Efficiency
• Collaborate daily with team to develop a SERVE culture
• Support and promote Answers in Genesis, Creation Museum, and the Ark Encounter
• Assists VP with long term staffing development
• Oversees the day-to-day operations
• Develops policies and procedures relating to customer interaction within ministry guidelines
• Coordinate with appropriate departments to ensure staff has the most up-to-date information
• Trains all new staff
• Works with the warehouse to maintain timely order processing
• Works with the supply chain manager in ordering inventory
• Reviews product sales sheets for accuracy and pricing
• All other duties and responsibilities as assigned by management

REQUIREMENTS:

• Faith-based: must agree with and be able to sign our Statement of Faith
• Committed: maintains a personal relationship with Jesus Christ
• Faithful: regularly attends a local Bible-believing church
• Strong problem solving, interpersonal, verbal and written communication skills.
• Excellent organizational skills and detail oriented.
• Ability to multi-task

EDUCATION AND EXPERIENCE:

• 2-4 years management and/or sales experience preferred
• In-depth understanding of data-base functionality
• Proficiency with Microsoft Excel and Microsoft Word