What are the responsibilities and job description for the Network Monitor position at Anveta, Inc?
Hi Team,
Only Local Candidate
Network Monitor
Location : PA 17050 -( Onsite)
Duration: 6 Months
Job Description
OA - Network Monitor
The PM Network Operator provides after hours and weekend hours Service Desk Level 1 Support by performing the skills listed below.
Required Skills
Only Local Candidate
Network Monitor
Location : PA 17050 -( Onsite)
Duration: 6 Months
Job Description
OA - Network Monitor
The PM Network Operator provides after hours and weekend hours Service Desk Level 1 Support by performing the skills listed below.
Required Skills
- Possesses excellent communication skills; both written and spoken.
- Ability to be clearly understood and has excellent phone etiquette.
- Ability to support end-users with varying IT skillsets.
- Ability to follow directions, especially when using established operation and knowledgebase documentation, and Commonwealth standard operating procedures.
- Ability to adapt to change.
- Detail oriented and resourceful.
- Excellent organizational skills.
- Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution.
- Experience with incident management, call tracking, and ticketing software.
- Preferred 2 years previous systems administrator, help desk, and/or call center experience.
