What are the responsibilities and job description for the Customer Service Assistant position at Aon?
We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Salary range: $39,000.00 - $43,000.00 per year.
Responsibilities:
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Receive and resolve, within established guidelines, customer issues, questions and concerns.
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Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
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Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
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Download, distribute, and answer all customer questions received via email.
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Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
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Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.
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Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
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Perform other duties and responsibilities as required or requested by management.
Requirements:
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High School Diploma or GED.
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Experience creating and maintaining productive client relationships is a plus.
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Able to implement solutions to general and specific customer concerns.
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Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
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Possess good organizational skills and record-keeping skills.
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Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
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Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset;
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Previous experience in customer services or contact centers is desirable but not mandatory.
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
About Aon:
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
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