Coordinator, Resident Services

**PLEASE READ THE IMPORTANT DETAILS SECTION BELOW BEFORE APPLYING.**

The Coordinator, Resident Services (CRS) will be responsible for excellence in executing the service plan of Apartment Life’s (AL) onsite program communities. This leader will be passionate about the vision and mission of AL and the desires of its partners to help residents navigate various social needs and crises which can include Financial Assistance, Food Assistance, Filing Unemployment, At-Risk Youth, or seeking rent relief and career counseling. 

This position will report to the region’s Program Management leader and work closely with the on-site management team. The Coordinator, Resident Services will look to impact the lives of residents by providing the support, programming, needs assistance, and resources necessary to achieve stability for individuals and families living in the communities. 

Specifically, the CRS will work with their Apartment Life supervisor to prepare a schedule balancing their time between the communities. The CRS will determine appropriate monthly programming to meet the needs of each community. Programming can include workshops/classes for adults and youth, time to meet with residents one on one, after school programs, and community activities.

• This role is part time, 24 hours per week. This role will serve 2 properties in Chicago located approximately 30 minutes apart in Mt Prospect & Bolingbrook (weekday daytime hours required).
• One property houses 55 independent senior adults.
• The position is Offsite and does not require the applicant to live at the communities they serve.
• The coordinator will plan and host 3-4 events on each property each month to promote social engagement, wellness, health, enrichment, and stability.
• The coordinator will update a list of helpful resources for residents monthly for rent assistance, food assistance, and other needs.
• The coordinator will meet with residents in specific need and help connect them to local resources.
• The coordinator will partner with community businesses to provide holistic activities.
• The coordinator will communicate effectively with the onsite staff and AL supervisor.
• The coordinator will report activity and impact each month.
• The Resident Services program is unique and you can find more details here: https://apartmentlife.org/residentservices
• *Near the top of the application where it says "Current Company," if you attend a local church, share the name of your church there. Or, you can share where you work.

• Coordinate with corporate, government, and non-profit partners to deliver quality programs tailored to the unique needs of each community.
• Coordinate or host resident workshops for adult and youth education.
• Meet with residents to assist with specific needs.
• Prepare and distribute communication to residents for rental assistance, food assistance, and other necessary assistance.
• Personally oversee each activity and ensure they run as planned.
• Communicate effectively and regularly with the onsite staff.
• Meet virtually on a weekly basis with AL supervisor to discuss programs, goals, and service implementation.
• Report activity and impact each month.

• Ensuring Apartment Life's core values are at the center of decision-making.
• Stewarding relationships, budget, access to clubrooms, and many other aspects of the program with excellence. It is imperative that Coordinators act with utmost integrity in every area. 

• Bachelor's Degree or related experience in event planning, social impact, or human services
• Experience serving at-risk populations preferred.
• Excellent listening/communication skills, English required
• Ability to provide after-hours or weekend activities as needed
• Event planning skills, including administration
• Time-management/organization
• Conflict resolution
• Professionalism
• Basic computer skills such as email, creating a resource document, and completing monthly report

• Communication skills (verbal/written)
• Event planning skills, including administration
• Networking skills
• Time-management/organization
• Conflict resolution
• Professionalism
• Tech/computer skills
• Multidisciplinary communication

• Be 18 years of age or older.
• Be legally eligible to work in the United States (at least one coordinator if serving as a team).
• Possess a current driver’s license and liability insurance, and access to a form of reliable transportation to complete coordinator duties such as shopping for events and connecting with vendors. Driving between communities required.
• Be physically able to use stairs, bend, sit, stand, stoop, carry up to 25 pounds
• Due to the responsibilities of the role, including access to apartment community information and resources, property funds for events, and the potential for interacting with children, all coordinators must have the ability to pass a criminal background check in compliance with federal, state, and local law.
• Be able to make the minimum term commitment of 1 year to serving in the apartment community. 
• Have access to their own computer for email communication, calendar creation, and reporting. A personal phone will need to be used for communication with supervisors but is not required for resident communication.