What are the responsibilities and job description for the Technical Writer position at APCON?
Why APCON?
APCON, an industry leader in network visibility and security solutions, provides an unparalleled level of confidence to enterprise and midsize businesses seeking network insights for enhanced investigation, threat detection and response. Our customers include Fortune 1000 companies to midsize organizations as well as government and defense agencies. Organizations in over 40 countries depend on APCON solutions.
Purpose of Job:
The Technical Writer will be responsible for researching and writing user manuals, hardware and software installation guides, technical reference manuals, and release notes for APCON’s industry-leading suite of network monitoring hardware and software solutions. This will require working collaboratively with all stakeholders to determine product documentation requirements and to ensure documentation accuracy and completeness.
Responsibilities:
- Gathers technical information by working collaboratively with internal and external stakeholders to access internal specifications, block diagrams, drawings, part lists, training materials, and prototypes of products
- Describes features and functions of APCON’s cutting edge technology by writing content that describes the technology, competitive features, and sequence of installation, configuration, and operating procedures
- Works with the Marketing Team to prepare photographs, drawings, and other graphics to best illustrate new features in technical manuals
- Ensures consistent messaging with marketing documentation such as data sheets, white papers, and case studies
- Prepares a complete draft for technical review and approval to ensure technical accuracy and completeness of information
- Revises and edits existing technical documentations as necessary
- Edits team member documents and provides feedback
- Submits the final documentation to manufacturing for routing and delivery
- Reviews published sales and marketing materials and recommends revisions or changes to scope, format, and content
Qualifications and Requirements:
- 5+ years in a Technical Writer role in the networking industry (or similar technology)
- Expertise using unstructured FrameMaker, SVN (Subversion), Adobe Acrobat, Microsoft Word, Snagit and a technical illustration package
- Demonstrable flexibility in managing multiple documentation projects with varying and changing release schedules
- Creativity in formulating new content, and revising and streamlining existing content
- Must follow generally accepted industry standards and practices for grammar, punctuation, spelling, and terminology
Core Competencies:
- Strong interpersonal skills; ability to communicate professionally across the organization
- Excellent organizational, planning, presentation, troubleshooting, and multi-tasking skills
- Ability to maintain a high level of confidentiality and professionalism
- Strong attention to detail and exceptional customer support
- Must be able to work independently and as a team member
- Ability to prioritize and be flexible in a fast-paced environment
Education:
- Bachelor’s Degree preferred, or equivalent in training and experience
Travel: None.
Benefits:
- Medical, dental and vision insurance
- Company-paid short and long term disability
- Flexible spending accounts
- Healthy work-life balance and generous paid time off program
- Retirement savings match
- Professional development program
- Volunteer time off and employee assistance plan
- Collaborative and innovative work environment
- On-site exercise facility
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, natural origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.