What are the responsibilities and job description for the O365 Specialist position at Apex Systems?
Key Job Responsibilities
Work closely with Global IT and stake holders recommending and deploy adoption and improvements, focusing on Automation, Collaboration, and improvement of any workflows.
Overseeing the continued adoption, improvement of applications (i.e., 365 Suite of Products, SharePoint, OneDrive, Teams, Viva products, and End User Services Systems) for our global internal/external customers.
Oversee Organization collaboration tools (Microsoft 365 and other key service systems) and ensuring their availability, security, and compliance.
Reviewing new features and updates and work directly with management to develop a strategy for implementation and communications.
Providing technical support, mentoring, training, and project participation as an SME for collaborative systems (365 Suite of tools Services/Apps, and End User Services Support Systems).
Recommending and deploy of Microsoft Suite of products and other End User Support Platform adoption and improvements, focusing on Automation, Collaboration, and improvement of any workflows.
Responsible for monitoring collaborative services and ensure they are working 24/7.
Ensuring a return on investment by designing and recommending solutions based on existing tools and deployed systems with a focus on maximizing the effective use of system capabilities.
Evaluating and take ownership of the needs and issues found in the current Microsoft collaborative applications.
Developing familiarity with the capabilities of low-code apps such as Microsoft Power Apps, Power Automate and other Microsoft tools owned by the company.
Engaging with managers and departments to find opportunities for automation and single task solutions. Collaborating with other proper internal teams and represent the customers while figuring out solutions and workarounds.
Partnering with Global Security for administering document governance and compliance
Working closely with infrastructure and support teams on changes in the Microsoft environment
Diagnosing and troubleshooting problems and finding solutions to resolve customer issues including escalation to Microsoft support or other IT teams.
Document knowledge in the form of FAQs and knowledge base articles.
- Monitoring Microsoft Roadmap and Message Center and improves the mechanisms for communicating change with our Team Members globally.
Job Qualifications
- BA/BS degree or equivalent work experience in Computer Systems, Application Development, Project management, or related field. Or equivalent work experience
- 4 years of successful operations, network or security experience including supporting multiple teams at once
- 3 years of project management or related experience leading technology initiatives to successful completion
- Knowledge and proficiency in web technologies (JavaScript, HTML, CSS)
- ITIL: Familiarity with ITIL (Information Technology Infrastructure Library) best practices and IT service management frameworks
- Microsoft Product Expert Certification for Admins and/or Expert Certification a plus
- Experience in leading business analysis, requirements gathering, and support experience in an Information Technology department supporting internal and external project assignments
- Experience in various cloud, mobile and technologies, capable of providing, evaluating, and defending recommendations
- Ability to adjust to changing priorities and participation in multiple projects
- Excellent verbal and written communication skills
- Demonstrated ability to work in a team-oriented environment
