Voice Engineer

Job#: 2023018

Job Description:

Title: Voice Engineer

Location: Remote - *Must currently reside in Texas*

Job Type: 4 month contract to hire

Schedule: Monday through Friday standard shift

Travel: Occasional - Will need to come in office as needed for annual events or quarterly meetings

Interview Process: 2 rounds

Job Overview: Responsible for planning, configuring, optimizing, and maintaining telephony environments and applications across the organization. Analyzes and resolves application issues. Ensures a scalable, secure, and redundant telephony infrastructure that complies with Frost specifications and security standards.

Day-to-Day:

• Plan, implement, configure and support telephony applications.
• Respond to, troubleshoot, and resolve complex escalated telephony-related tickets and issues.
• Perform root cause analysis, establish return to service, and document resolution strategies.
• Collaborate with other IT teams, management, and lines of business to provide troubleshooting assistance for large-scale outages and implement telephony infrastructure for cross-functional projects across the organization.
• Implement approved telephony enhancement projects.
• Develop and maintain documentation and procedures for voice administration.
• Maintain documentation and procedures for Voice engineering.
• Maintain an in-depth knowledge of current and emerging voice principles and industry standards.
• Assist other Voice Engineering team members.
• Perform all other duties as assigned.

QUALIFICATIONS AND SPECIFICATIONS:
Required:

• Bachelor's degree in Information Technology, Computer Engineering, in a related field, or equivalent experience
• 3 years of telephony systems design, implementation and/or engineering
• Experience in VoIP signaling (H323, SIP, WebRTC)
• Experience troubleshooting SIP message flows and complex call flows in a multi-vendor platform environment
• Experience with maintaining/implementing Avaya Experience Portal or cloud/on-premises IVR platforms
• Experience with VoIP W/LAN concepts, considerations and best practices
• Experience in ancillary technologies that help govern IP-based interactions: firewalls, routers, MPLS networks, media relays, reverse proxies etc.
• Knowledge of core IT infrastructure components and dependencies (Active Directory, NMS, SMTP,NTP servers etc.)
• Experience with maintaining/supporting an enterprise on-premises/cloud voice solution
• Excellent communication skills (oral/written) and ability to work in a team, cross framework collaborative environment
• Excellent analytical skills - diagnosing problems and defining root cause analysis
• Proficient in Microsoft computer applications

Preferred:

• Experience with a scripting language
• Strong understanding of security requirements in relation to IP telephony products and services: tls ciphers, certificates, ssl etc.
• Configuration knowledge of VMWare, vSphere
• Experience with Microsoft Teams Phone System and supporting Direct Routing
• Experience with latest cloud Voice Solutions and knowledge of implementation/migration strategies
• Expertise in centralized SIP Trunking with industry known SBCs - AudioCodes, Ribbon, Oracle or Avaya
• Experience in TCP/IP networking and troubleshooting tools such as Wire Shark as it relates to troubleshooting VoIP signaling and media
• Expertise in E911 strategies, best practices and implementation experiences
• Understanding of SIP, H323 and WebRTC integration and interoperability in an Avaya/other environment
• Good level of cloud-based experience. AWS, Google, Azure based platforms in relation to telephony deployments/designs
• Experience with working with call recording systems, WFM, CTI and reporting systems typical in a Contact Center environment

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.