Desktop Administrator

Apex Tool Group
Sparks, MD Full Time
POSTED ON 1/26/2021 CLOSED ON 1/31/2021

What are the responsibilities and job description for the Desktop Administrator position at Apex Tool Group?

Apex Tool Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. 

 

 

Desktop Administrator - Sparks, MD

As part of the Desktop Services Team, the individual in this role will report directly to the Manager of Desktop Services and be based out of our Sparks, Maryland office with part-time support of our York, PA location. The selected individual will be primarily responsible for supporting the desktop and laptops in the local facilities, the remote sales organization and other sites remotely as needed.

What You Will Do

  • Work closely with members of the ATG IT team, remote site admins, internal client and external vendors to deploy IT projects on time and within budget
  • Support HP Printers
  • Update and/or maintain Windows 2008, Azure Active Directory; and provide support as needed
  • Support Windows 7, 8.1 and 10 on desktops and laptops
  • Provide local and remote diagnostics and technical issues relating to desktops, laptops, printers and other hardware using the TeamViewer and Tanium tools
  • Provide outstanding customer service to ATG associates
  • Communicate issues and recommendations back to leadership in clear, concise manner
  • Support other functional teams on an as needed basis
  • Troubleshoot software and hardware issues in person as well as remotely
  • Participate in building standard images for workstations
  • Perform all other related tasks based on the needs of the organization     

Who You Are

  • Associate’s or Bachelor’s degree in IT – related field; may consider 4+ years of relevant experience in lieu of degree
  • 3+ years’ experience with current Windows Desktop Operating Systems (Windows 7 and Windows 10 being the latest)
  • 3+ years’ experience with laptops, desktops, printers and other related hardware
  • 3+ years’ supporting Microsoft Office Suite
  • Experience deploying or supporting Office 365, Azure Active Directory or One Drive desired
  • Knowledge of MAC OSX and MAC hardware and support of these devices.
  • Experience deploying and managing desktops and laptops in a large facility, at remote locations and for remote users is strongly desired.
  • Strong technical proficiency in the following areas: Windows Desktop, Active Directory, Microsoft Office, HP Printers, Lenovo, Apple, Dell and HP Desktops and Laptops
  • Requires strong organization / project management skills and the ability to work independently
  • Travel required, approximately one day a week in our York Plant, Less then ~10% outside of the area.

At Apex Tool Group (www.apextoolgroup.com), we’re passionate about innovation. We use our experience and global insights to create innovative products that excite our customers, and solve their problems. We harness that same innovative spirit to inspire our associates and help them grow in their careers. 

We’re a $1.4B manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions.  Our 7,500 associates around the globe have built powerhouse brands like GEARWRENCH®, SATA®, Crescent®, Cleco®, Weller® and APEX®, trusted to get the job done right.  With an entrepreneurial heritage that began in the 1800’s, today our tools drive efficiency, speed and safety in cutting-edge automotive, aerospace, electronics, energy, industrial and consumer markets.

As part of the ATG team, you will innovate, move fast, think globally, learn from your colleagues and grow your career.  You’ll have opportunities to give back in our communities, and enjoy competitive benefits as well as a healthy work/life balance.

Our five core values - Customers Come First, Integrity in All We Do, Continuous Improvement, Innovation for Growth and Best Talent, One Team - drive how we operate, every day.  

Learn more about our brands, our associates, and how we support our communities – follow us on Facebook/apextoolgroup, Twitter/apextoolgroup and Instagram/ATGCares

If your goal is to work where finding a better way never ends and your ideas become reality, ATG is the team for you!

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