HRIS Support Specialist

APi Group is a global, market-leading business services provider of safety and specialty services in over 500 locations worldwide. APi provides statutorily mandated and other contracted services to a strong base of long-standing customers across industries. We are driven by entrepreneurial business leaders to deliver innovative solutions for our customers. As our presence across the globe increases, we are striving to become the #1 people-first company in the world.

At APi Group, our purpose is clear: We Build Great Leaders. We believe that everyone at APi is a Leader, and we provide leadership development programs across our businesses to facilitate growth. Our distinct leadership development culture creates an empowered, entrepreneurial atmosphere where our leaders can grow, thrive, and belong.

We are currently seeking an experienced HRIS Support Specialist who will be responsible for providing technical support, troubleshooting, and maintenance of HRIS software (Dayforce), connected systems, and related processes. They will be responsible for incremental configuration requests and compliance for the Dayforce system. They are also responsible for managing and aggregating HR and payroll data to support reporting requirements. This includes collection, validation, and transformation of data from various sources.

Essential Duties & Responsibilities:

Technical Support

• Assist HR staff and end-users with system-related inquiries, issues and requests.
• Troubleshoot and resolve technical problems.
• Develop and maintain HR forms, workflows and notifications in ServiceNow.
• Triage and assign ServiceNow tickets to the appropriate IT, HR or Payroll team members.
• Complete HRIS access and configuration requests.

Data Management

• Support data migration projects to ensure complete, accurate and secure data transfers.
• Configure and maintain data tables due to acquisitions and other changes.
• Collect and consolidate HR data from various sources, ensuring data accuracy and integrity.
• Validate and clean HR data to eliminate errors, duplicates, and inconsistencies.
• Work with IT, Payroll and HRIS to synchronize data between HR system and other databases.
• Create, generate and aggregate reports from various systems.

System and Process Enhancements

• Identify opportunities to enhance HR data processes and data quality.
• Collaborate with HR and IT teams to identify opportunities for system enhancement.
• Participate in testing of process and system changes.
• Support the training, documentation, and implementation of system and process changes.
• Monitor product releases and notify stakeholders of relevant changes.

Compliance

• Document and execute processes and reports for HRIS’ SOX controls.
• Assist in audits related to HR data and compliance.
• Follow internal security protocols and ensure the protection of sensitive HR data.

Training and Documentation

• Develop training materials, including user guides, videos, and system procedures.
• Document system procedures, SOX controls, data mapping and other materials to support administrators, end-users and HR staff.

Qualifications:

• Minimum of 3 years of related work experience required
• Bachelor's degree preferred (Human Resources, Information Technology, Data Analytics, Business, a related field or equivalent experience) required
• Must have administration experience, technical aptitude and proficiency in HRIS software (e.g. Workday, Dayforce, ServiceNow)
• Proficiency in data analysis tools and software (e.g., Excel, Power BI, Power Apps) required
• Strong problem-solving and analytical skills
• Excellent communication and collaboration skills
• Attention to detail and commitment to data accuracy
• Knowledge of HR processes and regulations preferred
• Project management skills preferred

Competencies and Skills:

• Shows Agility
• Shows Accountability
• Focuses on Customer
• Shows Detail Orientation
• Shows Initiative
• Plans /Organizes
• Solves Problems

Benefits and Compensation:

This role will be eligible for on-site or hybrid work flexibility based out of our New Brighton office. The role is nonexempt and paid hourly in the range of $23.50/hr - $35.30/hr, depending on job-related knowledge, skills, and experience. This position is eligible for annual bonus and profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:

• Comprehensive Insurance coverage, Medical, Dental, Vision, and more
• Access to corporate fitness center
• Wellness Program
• 401K with employer match
• Discounted company stock (Employee Stock Purchase Plan)
• Profit Sharing
• Generous paid time off
• Leadership Flex - hybrid work environment
• Growth opportunities through company sponsored leadership development courses and trainings

This position is not eligible for sponsorship.

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.