At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from small community financial institutions to new, innovative direct banks.
Summary:
The Manager, Project Operations will serve as an ambassador of Apiture’s values and brand promises – to be capable, committed, composed, and compassionate while delivering a one-of-a-kind net-new implementation experience that is unparalleled in the FinTech space. They will serve as the leader in creating processes and procedures that ensure that the Apiture customer journey remains innovative, streamlined and cost-effective.
Location:
We have offices in Wilmington, NC and Austin, TX and while some positions are office based, we will also consider remote candidates depending on their time zone.
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Responsibilities:
- Represent the team’s mission of creating a one-of-a-kind, unparalleled experience in the industry.
- Inspire a shared vision by thinking critically and creatively to adapt and prepare for future trends and industry changes.
- Challenge the process by always looking for creative solutions and how we can enhance the customer journey and improve the customer’s experience.
- Responsible for the continued development, analysis and management of proactive reports, dashboards, and other data needs as needed by Apiture leadership related to the customer journey.
- Perform customer touch-point audit for all customer interactions with the professional services department.
- Create and manage the customer-journey map, ensuring it is kept up to date and reviewed and improved on a regular basis.
- Identify opportunities to automate obtaining client information and client requirements.
- Serve as product lead for developing professional services systems integration and automation including, but not limited to opportunities to automate configuration and security settings.
- Define new ways to enhance the net-new launch and CDR customer experience.
- Develop plan to execute on enhancements to the customer on-boarding experience.
Skills:
- Exceptional written and verbal communication skills
- Strong interpersonal and presentation skills
- Strong desire to learn
Requirements:
- Bachelors degree required
- Prior Project Management experience required
- Banking experience preferred
- Prior management experience preferred
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