Quality Assurance Coordinator

The Quality assurance Coordinator is responsible for preserving the standard of the services of the agency. Quality
assurance personnel are accountable for assisting to create and execute quality control and management methods and
systems. Personnel are accountable for monitoring that the services of the agency meet the standard and are error free.

Job Duties:
The principal responsibility of quality assurance personnel is to make sure quality of the services provided by APluscare is
at the highest level. Quality assurance employees must review the business statistics and then determine areas requiring
enhancement. A quality assurance employee should also inspect the samples and formulate policies concerning
improvement of the present quality standards. Personnel should ensure that the services take place in accordance with
the standards established. Additional responsibilities include all other duties as assigned by APluscare. The Quality
Assurance Coordinator is required to:

• Oversee and ensure agency's compliance with DDD regulations at all levels of operations.
• Demonstrate broad knowledge of New Jersey Division of Developmental Disabilities (DDD) and Department of
Human Services (DHS) licensing standards, regulations, and circulars.
• Maintain agency's residential/other programs compliance with DDD, DHS, Medicaid, and other applicable state
and federal regulations.
• Cooperate and coordinate with state and other relevant officials during investigations of incidents that involve
APluscare and/or its personnel.
• Ensure agency's compliance with applicable federal and state laws, regulations, and licensing requirements.
• Ensure agency's compliance with applicable accrediting bodies.
• Suggest and participate in policy and procedure development, modification, renewal, as well as adherence while
maintaining compliance with applicable requirements.
• Provide weekly training and In-service to all staff involved in providing services and supports to clients of
APluscare.
• Conduct weekly visits and audits of all DDD licensed programs in order to maintain continuous compliance with
DDD licensing standards.
• Identify program deficiencies for all residential programs on a weekly basis and supervise program staff as
needed to correct deficiencies.
• Maintain DDD licensure renewal for all agency programs that are licensed by the division.
• Maintains all company vehicles including registration, insurance, preventative maintenance, repairs, and
equipment inventory according to APluscare policies and licensing standards.
• Maintains all licenses/certificates for each APluscare program and prepares homes on a regular basis and for
licensing inspections.
• Prepare new programs for initial DDD licensing inspection and secure licensure.
• Maintain continuous program integrity for all agency programs through quality assurance surveys and reviews.
• Track and report on quality-related indicators, including areas of risk management and compliance.
• Conduct weekly quality assurance surveys for all DDD licensed programs
• Maintain agency compliance with all local, state, and federal regulations for all agency programs
• Conduct monthly visits and audits of all residential and other programs
• Prepare and submit program integrity and quality assurance weekly report to the Executive Director
• Investigate incidents in accordance with APluscare Incident Reporting policies and procedures while maintaining
compliance with state departments' Unusual Incident Report policies and procedures.
• Prepare, review, submit, and process DDD/DHS Unusual Incident Reports in accordance with all applicable
policies, procedures, and regulations.
• Identify program deficiencies for all residential and other programs on a monthly basis and supervise program
staff as needed to correct deficiencies
• All other duties as assigned by APluscare

Qualifications:
The Quality Assurance Coordinator is expected to posse s excellent interpersonal skills, including the ability to
communicate effectively with in individuals with intellectual and developmental disabilities and their families,
colleagues, and other parties as necessary for employment with APluscare. Outstanding negotiation skills, customeroriented approach, excellent analytical skills, effective leadership capability to lead projects, fundamental knowledge of
operational software and understanding concerning concepts, equipment and various other quality management
techniques.
• Employee must cooperate with the officer of licensing and/or any department of Human Service staff in any
inspection or investigation
• Employee must successfully complete and demonstrate proficiency in all areas of required training.
• Valid Driver's License
• Must be at least 18 years of age

Physical Demands/Working Conditions:
Handles detailed, basic to complex, and specialized concepts and problems, balancing multiple tasks simultaneously.
• The ability to effectively communicate (orally and written) and interact with others, including diverse, interdisciplinary, cross-functional teams
• The ability to read, concentrate and learn
• Physical requirements include: sitting, standing, walking, and computer work for long periods of time
• Driving and travel locally and between agency sites and other required locations
• Support and maintain all corporate policies, procedures, and quality and confidentiality standards
• Duties and responsibilities may be added, deleted or changed to meet the needs of the organization

Trainings: All must successfully complete the mandatory DDD trainings: Overview of Developmental Disabilities, Abuse
and Neglect, Medication Administration, CPR & First Aid, Agency New Hire Orientation, Agency's approved training on
handling Life-Threatening Emergencies/ Danielle's Law and other professionally based training deemed necessary.

Salary : $42,300 - $53,500