What are the responsibilities and job description for the ServiceNow Tech Lead position at APN Consulting Inc.?
APN Consulting has an immediate need for a direct client requirement:
Position: ServiceNow Tech Lead
Location Allentown, PA
Remote with flexibility to travel onsite as needed
1 year Contract
Job Summary
The ServiceNow Tech Lead will be responsible for leading the development, implementation, and support of ServiceNow solutions. This role involves working closely with stakeholders to gather requirements, design solutions, and ensure the effective deployment of ServiceNow modules. The Tech Lead will also mentor junior developers and provide technical guidance to the team.
Key Responsibilities
Leadership and Team Management:
Education:
Position: ServiceNow Tech Lead
Location Allentown, PA
Remote with flexibility to travel onsite as needed
1 year Contract
Job Summary
The ServiceNow Tech Lead will be responsible for leading the development, implementation, and support of ServiceNow solutions. This role involves working closely with stakeholders to gather requirements, design solutions, and ensure the effective deployment of ServiceNow modules. The Tech Lead will also mentor junior developers and provide technical guidance to the team.
Key Responsibilities
Leadership and Team Management:
- Lead a team of ServiceNow developers and administrators.
- Mentor and provide technical guidance to junior team members.
- Facilitate technical discussions and decision-making processes.
- Plan, prioritize, and manage multiple ServiceNow projects simultaneously.
- Coordinate with project managers, business analysts, and stakeholders to ensure project timelines are met.
- Ensure project deliverables meet quality standards and business requirements.
- Collaborate with stakeholders to gather and analyze business requirements.
- Design and develop custom applications, modules, and integrations on the ServiceNow platform.
- Ensure best practices and coding standards are followed during development.
- Oversee the implementation of ServiceNow modules including ITSM, ITOM, ITBM, HRSD, and others.
- Configure and customize ServiceNow workflows, forms, and UI policies.
- Manage the deployment of new releases and updates to the ServiceNow platform.
- Provide ongoing support and maintenance for existing ServiceNow applications.
- Troubleshoot and resolve technical issues in a timely manner.
- Monitor system performance and optimize as necessary.
- Work closely with cross-functional teams including IT, HR, and Finance to ensure seamless integration of ServiceNow solutions.
- Communicate project status, risks, and issues to stakeholders and senior management.
- Conduct training sessions and workshops for end-users and team members.
- Ensure compliance with company policies, procedures, and standards.
- Maintain comprehensive documentation for all ServiceNow developments and configurations.
- Stay updated with the latest ServiceNow features, releases, and best practices.
Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in ServiceNow development and administration.
- Proven experience in leading a team of developers or technical professionals.
- Strong project management skills with experience managing multiple projects.
- Proficiency in ServiceNow platform and its modules (ITSM, ITOM, ITBM, HRSD, etc.).
- Strong knowledge of JavaScript, HTML, CSS, and XML.
- Experience with REST/SOAP web services and integrations.
- Understanding of ITIL processes and practices.
- Java/.NET (VB.Net & C#, preferably, but if one or the other, no problem)/SQL Server/Oracle
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ITIL Foundation Certification (preferred)
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