ServiceNow Architect

ServiceNow Architect

Location: St Louis, MO

Contract

Job Description:

ServiceNow Solution Architect plays a lead role in the delivery of the ServiceNow Implementation program and drives strategic transformational change of ITIL solution deployment. Responsible for the architecture and drive implementation/integration of the ServiceNow product and Integration with other systems. Responsible for the overall architecture, design, implementation, and integrity of the ServiceNow application within the enterprise. Also responsible for ensuring that the solutions delivered to business units are engineered in accordance with corporate architecture and infrastructure standards.

Job Responsibilities:

Serve as an expert in the ServiceNow platform, leading ServiceNow practices, advancements, and innovation.

Collaborate with internal and external partners to steer the best decisions and drive the right business outcomes.

Develop and deliver a clear platform roadmap by bringing knowledge of business drivers, processes, and ServiceNow platform capabilities.

Provides advice on how business services are delivered with a vision for improvement.

Evaluate spending and make decisions and recommendations that drive towards cost-effectiveness.

Assist with the planning, strategy, and implementation of the IT Infrastructure Library (ITIL) and IT Service Management (ITSM) best practices.

Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions.

Identify process improvement areas and drive CSI projects.

Proactively manage risks and stakeholder expectations.

Communicate, enforce, and integrate development best practices and technology standards.

Analyze IT governance structures and identify recommendations for enhancements.

Lead the architectural design, development, deployment, and technical quality of the ServiceNow platform and integrations.

Skills and Experience

Minimum of 12 years overall experience in implementing ITIL and IT Service Management Solutions.

Strong experience with ServiceNow platform solutions, including Employee and Technology workflows, Integration Hub, and API integrations.

Working knowledge of all ServiceNow/ITIL modules including ITSM, CMDB, IT Asset Mgmt. Discovery, Event Mgmt., Service Mapping, HRSD, GRC and CSM.

Experience in enterprise level application design/architecture experience, with extensive experience on Java, J2ee, middleware and high-volume web-based applications design and systems integration

Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.

Experience in emerging Cloud technologies and vendor landscape with ability to balance cost against benefits.

Ability to develop high level design documents addressing the business, infrastructure, security, support, and operational needs of a solution.

Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory, networking, and database administration

Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware, and database/storage)

Good knowledge of middleware solutions such as WebLogic, WebSphere, TOMCAT, TIBCO.

Good knowledge on database technologies (Oracle/SQL Server/MySQL) and ETL tools (Ab Initio/Informatica)

Provide excellent customer service, leadership, communication, problem solving and decision-making skills.