Grievance and Appeals Coordinator

Position Details:

Job Title: Appeals Specialist I

Location: REMOTE

Duration: 6 months

Job Description:

100% remote position Monday-Friday 8:30am-5pm.
Need to be local to Arizona working in MST

• Role will be primarily processing the intake of appeals and grievances for both Members and Providers
• Role will be responsible for reviewing, researching, and resolving member appeals and grievances within regulatory timeframes.

Job Summary:
Responsible for reviewing and creating member and provider complaints and communicating resolution to members and provider (or authorized representatives) in accordance with the standards and requirements established by the Centers for Medicare and Medicaid

KNOWLEDGE/SKILLS/ABILITIES:

• Responsible for the comprehensive research and resolution of the appeals, dispute, grievances, and/or complaints from Client members, providers and related outside agencies to ensure that internal and/or regulatory timelines are met.
• Research claims appeals and grievances using support systems to determine appeal and grievance outcomes.
• Requests and reviews medical records, notes, and/or detailed bills as appropriate; formulates conclusions per protocol and other business partners to determine response; assures timeliness and appropriateness of responses per state, federal and *** guidelines.
• Responsible for meeting production standards set by the department.
• Apply contract language, benefits, and review of covered services
• Responsible for contacting the member/provider through written and verbal communication.
• Prepares appeal summaries, correspondence, and document findings. Include information on trends if requested.
• Composes all correspondence and appeal/dispute and or grievances information concisely and accurately, in accordance with regulatory requirements.
• Research claims processing guidelines, provider contracts, fee schedules and system configurations to determine root cause of payment error.
• Resolves and prepares written response to incoming provider reconsideration request is relating to claims payment and requests for claim adjustments or to requests from outside agencies.

JOB QUALIFICATIONS
REQUIRED EDUCATION:
High School Diploma or equivalency

REQUIRED EXPERIENCE:

• Min. 2 years operational managed care experience with : Healthcare claims processing, enrollment (including coordination of benefits, subrogation, and eligibility criteria), or appeals and grievances.
• Familiarity with Medicaid and Medicare claims denials, appeals processing, and knowledge of regulatory guidelines for appeals and denials.
• Strong verbal and written communication skills

Job Types: Full-time, Contract

Pay: Up to $21.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Appeals and Grievances: 2 years (Required)

Location:

• Arizona (Required)

Work Location: Remote

Salary : $21