What are the responsibilities and job description for the Admin Assistant position at Apollo Technology Solutions LLC?
Job Title: Admin Assistant
Duration: 2 Months-Extendable
Location: Indianapolis, IN-Hybrid
Note:
The Client was created to maintain accurate employer records in order to ensure child support income withholding orders are sent to the correct location.
The unit is responsible for addressing inquiries from county Prosecutor's offices and other outside sources as well as serves as the primary point of contact for employers.
Quality customer service for employers is critical as a majority of child support payments are processed via Employer Income Withholding.
Required Skills:
Duration: 2 Months-Extendable
Location: Indianapolis, IN-Hybrid
Note:
- Hybrid work schedule. Monday-Wednesday working onsite, Thursday and Friday- working remote from home.
- Flexible start times are 7:00am 8:30am to end times 3:30pm - 5:00pm, 7.5 work day with a 1/2 hour lunch.
The Client was created to maintain accurate employer records in order to ensure child support income withholding orders are sent to the correct location.
The unit is responsible for addressing inquiries from county Prosecutor's offices and other outside sources as well as serves as the primary point of contact for employers.
Quality customer service for employers is critical as a majority of child support payments are processed via Employer Income Withholding.
- Answer the EMU ACD phone line in a courteous and professional manner in order to address the caller's issues, update critical employee data, update company data, provide lump sum totals, and provide support to the caller by delivering quality customer service.
- Respond to the emails and faxes for the EMU helpdesk practicing proper email etiquette.
- Research the ISETS data base, resource programs, and the internet to update employer information in addition to sending letters, making phone calls, sending emails, etc. to the employer to obtain the necessary data needed and/or verify the data.
- Work with the county prosecutor staff in responding to their requests to add/update employer information.
- Provide training to employers and county caseworkers on policy and procedures.
- Work reports to identify employers, change addresses for employers and participants, or update critical employee data.
- Work data clean-up reports to ensure employer data reliability
Required Skills:
- Knowledge of basic personal computer operations
- Proficient in Microsoft Office Products
- Proficient in keyboarding
- Experience providing customer service internally and externally.
- Experience working in a fast paced/high volume work environment
- Focus working on excel spreadsheets (intermediate)
- Experience in an office environement
- Experience working with data
- High School Diploma or GED
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