System Director Patient Financial Services

Overview

Under the general supervision of the Chief Revenue Officer, providing strategic leadership and direction for the patient financial services functions across the healthcare system. This role involves overseeing billing, collections, denials, cash posting, accounts receivable management, revenue cycle management, and other related processes to optimize revenue capture, ensure compliance with regulatory requirements, and contribute to the financial success of the organization. Must be able to meet performance goals to include, cash, A/R days, production by area, and denial reduction. The Director is responsible for monitoring changes in the healthcare industry impacting the billing and collection efforts of the Health System.

Responsibilities

Qualifications

Minimum EducationBachelor's degree in healthcare administration, business administration, or a related field; Master's degree preferred or equivalent experience.Several years of progressive leadership experience in revenue cycle management or related healthcare administration roles.Strong understanding of healthcare regulations and compliance requirements.Excellent communication, interpersonal, and leadership skills.Demonstrated ability to drive process improvement and optimize operational efficiency.

Minimum Work ExperienceDemonstrated skills in the areas of negotiation, communication (verbal and written), conflict, creative problem solving, and critical thinking. Knowledge of healthcare financing, community and organizational resources, and data analysis.Knowledge of hospital billing, clinic billing, collections, cash posting, and revenue cycle processes.Experience with managed care preferred.Excellent verbal and written communication skills required.Demonstrates flexibility via an ability to adapt to changing priorities and regulations.Basic computer skills required.

Required Licenses/Certifications

HFMA or NAHAM certifications preferred.

Required Skills, Knowledge, and Abilities

Understanding of best practice for revenue cycle management, hospital and clinic billing, denials management, and cash collections.