Job Posting for Case Management Program Specialist at Appalachian State University

Position Summary Information

Classification Title	University Program Associate
Working Title	Case Management Program Specialist
Working Location (City, State)	Boone, NC
Job Category	5
Position Number	093481
Department	Assoc VC & Dean of Students - 350000
Description of University	Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.
Minimum Qualifications	Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
License/Certification Required
Essential Job Functions	Serve as the primary administrative support for all professional staff in the Office of Case Management. Assist the case managers with preparation for student meetings and referrals Data entry Digital file maintenance Manage data entry and retrieval from Maxient for weekly and annual reports Manage and triage correspondence and incoming referrals Develop best practices relevant to the support needs of the office Maintain confidentiality and privacy with an understanding of federal regulations regarding HIPPA, Clery Act, FERPA, and University policy Assist the case managers with preparation for student meetings and referrals Schedule and coordinate appointments, meetings, and events for Case Management Understand and apply features of a variety of software programs (Banner, AppState Careers, Maxient), machines, and office equipment that will produce the desired results Manage budget inflow and support for all student emergency funds and scholarships Serve as a primary backup to administrative staff for student employee supervision, ordering office supplies, budget reconciliation, and maintaining phone and email correspondence from the Office of the Dean of Students front desk phone and email
Knowledge, Skills, & Abilities Required for this Position	Recognize the importance of and demonstrate confidentiality and privacy Ability to work independently and collaboratively within the office environment Ability to triage complex situations while exhibiting exceptional customer service Efficient and accurate data entry Ability to navigate individuals in distress Demonstrate strong written and oral communication Ability to train student employees Ability to work in a fast pace office with competing obligations Exhibit strong organizational skills Basic computer knowledge with proficiency in Microsoft Office, basic website updating, Google Calendar, and social media platforms Ability to learn and manage university systems, such as Banner and Maxient
Preferred Qualifications	Experience working with the conduct and case management database system, Maxient Experience working in a Dean of Students Office Experience developing and executing programs for either students, faculty/staff, or parents and families
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1.0
Work Schedule/Hours	Monday - Friday 8:00 a.m. - 5:00 p.m.
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Physical Demands of Position	Light lifting (boxes of supplies)
Overall Competency Level	Journey
Salary Grade Equivalency
Salary Range
Anticipated Hiring Range	$37,203 - $42, 007
Required Functional Competencies to Successfully Perform Job Duties.	Communication-Verbal: Applies knowledge of programs, policies and procedures to interpret and communicate information to meet specific needs of staff and clients. Demonstrates the ability to work with confidential and sensitive information. Knowledge-Program: Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations. Work Coordination: Facilitates flow of work throughout a dynamic work unit. Coordinates and directs the office support activities and manages a wide variety of records, reports and files. May develop new processes or procedures relevant to the support needs of the office.

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	05/22/2024
Closing Date	06/06/2024
Competency Level Statement	Management will only consider applicants who meet the required competencies.
Special Instructions to Applicants	Please attach required documents: Cover Letter and Resume. List a minimum of 3 professional references in the application.
Search Chair Name	Alicia Vest
Search Chair Email	vestad@appstate.edu
Applicant Pool Preference	External (Post on the Web)
Posting Number	201502622P
Quick Link	https://appstate.peopleadmin.com/postings/46255

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Salary : $37,203 - $42,000

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