What are the responsibilities and job description for the Sr. Fraud Ops Analyst (AML) position at AppFolio?
Description
Hi, We’re AppFolio.
We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.
We love where we work, and you can, too.
What You’ll Do
In the AppFolio Risk & Fraud team, our goal is to keep our ecosystem’s accounts safe, provide them uninterrupted access to their payment capabilities, and minimize the company’s risk exposure and fraud loss. As a Sr. Fraud & Compliance Analyst, you will be responsible for proactive Fraud monitoring of existing AppFolio Payments customers while supporting the development, implementation, and ongoing evolution of the AML Compliance Program.
- Initiate and design solutions to mitigate fraudulent transactions for the Appfolio Property Management and Investment Management businesses safely and sustainably.
- Partner in the development and implementation of AppFolio’s AML and Payments Compliance Program.
- Develop and maintain adherence to Service Level Agreements and audit requirements from payment processing vendors.
- Define, build and maintain procedural alignment across risk and fraud operation teams, Customer Care, Compliance, and the payments business line. Act as the main point of contact for escalations for internal teams and external payment partners.
What We’re Looking For
- Customer focus – understand needs of Business Leaders as well as cross-departmental associates and strive to delight at each touchpoint and level of interaction.
- Communication: should be able to clearly articulate technical solutions to customers in a digestible manner; maintains this standard in all forms of communication - written and spoken
- Urgency: Have a bias toward action and the ability to work under high demand and stress within compressed time frames.
- Analytical skills – able to identify, measure and impact the important metrics needed to monitor risk across different products; able to simplify complex content.
- Efficiency – able to quickly iterate on data generation and refinement. Looks for ways to improve processes to maximize efficiency and remove redundancy.
- Attention to detail – appropriately checks all work for errors and does not let important details slip when it comes to risk investigation and its accuracy.
- Proactivity – takes action without being told what to do at each step; generates novel ideas and processes to drive the business and team forward.
- Collaboration - build rapport and collaborate with peers and key stakeholders as appropriate; works in partnership with others and delivers on commitments to the team/organization.
- Stress Management: Maintains a cool head in busy times. Understands the importance of work/life balance, and is able to separate the stress of the role from personal emotion.
Cultural Competencies
- Simpler is Better: Demonstrates the thought, discipline and inclination towards simple v. complex solutions.
- Innovative: Generates and brings others’ new and creative ideas forward.
- Great People Make a Great Company: A strong team-player. Promotes a spirit of collaboration with others and gains the trust and support of the team.
- Listening to Customers is in Our DNA Elevates the customer experience in all decision making.
- Small, Focused Teams Keep Us Agile: Empowers teams to solve business problems. Spends their time and focuses the team on the critical few actions that are most important. Can eliminate roadblocks and demonstrates ability to say “no”.
- We Do the Right Thing; It's Good for Business: Always operates with integrity, especially when faced with tough situations
Must-Haves
- BS or higher in Business, Mathematics, Law, Regulatory Affairs or equivalent experience
- Strong knowledge of Anti-Money Laundering/Bank Secrecy Act (AML/BSA)
- 5 Years Experience as an AML Compliance Analyst in financial services, MSB or Fintech
- Knowledge of Online Payments Industry, Real Estate Industry
- Experience in Risk & Fraud investigations, analysis
Preferred Qualifications
- Certified Anti-Money Laundering (CAMS) certification
- Proven analytical and creative problem-solving abilities.
- Certified Fraud Examiner (CFE) certification
- Working knowledge of Salesforce
Our Story
AppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.
To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.
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Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.
