What are the responsibilities and job description for the NOC Technician position at AppLab Systems, Inc?
Role Name: NOC/Network Technician
Location: Jackson, MI (Onsite from day one )
Duration: Contract
Job Description
" 2 Years supporting event monitoring is preferred. Hands-on experience with the following:
" Alert monitoring tool experience required.
" Client Open View Operations SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.o Application monitoring experience, SAP Monitoring preferred.
" (Tools SolMan, CA Wily)o ITSM tool experience. Client SM7, Client Service Desk preferred. Others accepted o Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.)
" Telecommunication Equipment Knowledge (Radio, Wireless Networks, IT communication Tower Hardware
" To provide support for on call escalations and doing root cause analysis of given issue
" To independently resolve tickets within agreed SLA of ticket volume and time
" To adhere to quality standards, regulatory requirements and company policies
" Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
" To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Thanks & Regards
Ankur Raghav
Team Lead
Direct: 1 609-766-0119
Email: ankur@applabsystems.com
4365 Route 1 South, Suite 105 Princeton, NJ 08540
Location: Jackson, MI (Onsite from day one )
Duration: Contract
Job Description
" 2 Years supporting event monitoring is preferred. Hands-on experience with the following:
" Alert monitoring tool experience required.
" Client Open View Operations SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.o Application monitoring experience, SAP Monitoring preferred.
" (Tools SolMan, CA Wily)o ITSM tool experience. Client SM7, Client Service Desk preferred. Others accepted o Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.)
" Telecommunication Equipment Knowledge (Radio, Wireless Networks, IT communication Tower Hardware
" To provide support for on call escalations and doing root cause analysis of given issue
" To independently resolve tickets within agreed SLA of ticket volume and time
" To adhere to quality standards, regulatory requirements and company policies
" Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
" To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Thanks & Regards
Ankur Raghav
Team Lead
Direct: 1 609-766-0119
Email: ankur@applabsystems.com
4365 Route 1 South, Suite 105 Princeton, NJ 08540
