Service Manager

What we offer:

• Paid vacation and holidays
• Air conditioned shops and facilities that are always being upgraded
• 401(K) retirement plan with company matching
• Competitive compensation; industry leading pay plans
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Apple Automotive Family
• Employee discounts: purchases, repair, service, wash

Responsibilities:

• Assist customers in servicing, repairing and explaining each service needed

• Explain service being performed and keep customer informed and updated throughout the service of their vehicle

• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.

• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications:

• A minimum of 3 years of experience as a service manager

• Strong focus on providing excellent customer service

• High school diploma or higher education

• Clean driving record & valid driver's license

• Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time