What are the responsibilities and job description for the Carpe Facto Analyst position at Apple?
Summary
Posted:
Role Number:200536476
At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers! Building this environment starts with you! Carpe Facto Analysis Advisors are responsible for conducting qualitative analysis on Carpe Facto case data. This process requires skills in thorough root cause analysis, critical thinking, and detailed data verification. Advisors are expected to provide detailed and accurate descriptions of Carpe Facto case data that provide actionable data to Engineering partners.
Key Qualifications
- Minimum of one year of current AppleCare Carpe Facto Advisor experience required
- Makes space to listen, learn, and amplify diverse perspectives and experience
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Time Management, Planning, and Prioritization
- Multitasking
- Critical Thinking and Decision Making
- Analytical and Logical Deduction
- Technical and Diagnostic Proficiency
- Independent Problem Solving
- Working Relationships- Interpersonal and Collaboration Skills
- Conflict Resolution
- Written and Verbal Communication Skills
- Comprehension and Recall
Description
- Minimum of one year of current Carpe Facto experience required
- Makes space to listen, learn, and amplify diverse perspectives and experience
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Time Management, Planning, and Prioritization
- Multitasking
- Critical Thinking and Decision Making
- Analytical and Logical Deduction
- Technical and Diagnostic Proficiency
- Independent Problem Solving
- Working Relationships
- Interpersonal and Collaboration Skills
- Conflict Resolution
- Written and Verbal Communication Skills
- Comprehension and Recall
Education & Experience
Additional Requirements
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