What are the responsibilities and job description for the Executive Relations Liaison position at Apple?
Summary
Posted:
Role Number:200506117
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Corporate Executive Relations is the link between Apple customers and Apple's executive team, Public Relations, Investor Relations, Apple Legal, and Sr. Director of Customer Care in solving complex, sensitive issues. We are looking for a dynamic and motivated candidate, as the role has a wide range of responsibilities focused on root cause issues and the customer journey. This role requires a critical thinker, ambitious self-starter, excellent communication and collaboration skills. The position requires close partnership within the team as well as other internal departments. They will also identify process/system improvement opportunities. The candidate requires excellent time leadership skills as the work often requires aggressive time commitments. The role requires developing creative solutions to complex issues.
Key Qualifications
- Minimum 5 years experience providing excellent customer service
- Demonstrates a passion for excellent customer focus and protection
- Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely
- Strong technical proficiency
- Resourcefulness and flexibility
- Advanced judgment and negotiation skills
- Able to self manage and work independently in a dynamic, constantly changing environment
- Prioritizes workload, handling multiple and often competing tasks
- Meets deadlines for a variety of responsibilities
- Identify and implement process improvement opportunities
- Ability to think strategically and execute tactically, and persistent attention to detail
- Ability to operate in a fast-paced environment quickly and effectively shifts gears to meet changing business requirements, and ability to rapidly understand complex business process
- Recognize trends and provide feedback to management to improve processes that will enhance internal and external customer experience
- Ability to maintain poise and a positive attitude in a challenging, fast-paced rapidly changing environment
- Adept at navigating ambiguous and complex situations
- Advanced judgment, critical thinking, problem solving and decision-making skills
- Makes space to listen, learn, and amplify diverse perspectives and experience
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
Description
We are skilled at dealing with ambiguity, having the ability to make sound judgments and utilize problem solving skills in a timely manner. We stay self-motivated and customer focused in a highly dynamic role while working independently. We demonstrate a high level of customer focus while investigating the customer journey. You will thoughtfully build strong working relationships with your immediate team, region, and other functional partners. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building and maintaining a successful team culture. Your ability to use data and analysis to make decisions and influence others will be beneficial. Additional tasks may be required beyond primary responsibilities for continued development and based on the needs of the business.
Education & Experience
Additional Requirements
- Spanish, French, and/or Portuguese fluency preferred
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