What are the responsibilities and job description for the Technical Specialist position at Apple?
- Ability to assess customers' support needs when they arrive, then provide solutions or refer them to other team members
- Flexibility to regularly rotate through different technical specialties and skill sets
- Ability to thrive on change as products evolve
- *You have excellent time management skills and can make decisions quickly.
- *You maintain composure and customer focus while troubleshooting and solving issues.
- *You reassure customers when delivering product diagnoses and potential solutions.
- *You'll need to be flexible with your schedule. Your work hours will be based on business needs.
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. about Apple Benefits.
For information about pay, if you are interested in roles located in one of our California, Colorado, New York or Washington locations
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $23.00 and $28.79/hr, and most new hires start at $23.00. Your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
If you are a Colorado resident, this applies to you:
At Apple, we see the whole you. We carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. Technical Specialist starts at a minimum hourly rate of $17.00. The actual pay may be higher depending on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Every Apple employee also has the opportunity to become an Apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing Apple stock.
We offer all kinds of ways to experience well-being, confidence, and satisfaction. Learn more about Apple benefits.
Note: Apple benefits programs are subject to eligibility requirements.
Salary : $23 - $29
