What are the responsibilities and job description for the Host/Hostess position at Applebee's?
Duties:
- Greet and welcome guests as they arrive at the hotel
- Escort guests to their tables and provide menus
- Assist guests with seating arrangements and special requests
- Take reservations and manage the waitlist using the Aloha POS system
- Answer phone calls and provide information about the hotel's services and amenities
- Maintain a clean and organized host/host station
- Collaborate with the kitchen and waitstaff to ensure smooth dining experience for guests
- Handle guest complaints or concerns in a professional and courteous manner
Experience:
- Previous experience in a hospitality or guest service role is preferred
- Familiarity with Aloha POS system is a plus
- Strong communication skills and phone etiquette
- Ability to multitask and work in a fast-paced environment
- Excellent customer service skills and ability to handle difficult situations with grace
At our hotel, we value our employees and offer a range of benefits including:
- Competitive pay rates
- Opportunities for career growth and advancement within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel services and amenities
If you have a passion for hospitality, enjoy working with people, and have excellent guest service skills, we would love to hear from you. Apply now to join our team as a Host/Host!
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $15 - $18
